Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramya Bopaiah

Bangalore

Summary

Versatile Operations Leader with over two decades of experience spearheading business operations, strategic planning, and team management. Recognized for orchestrating successful process improvements, driving revenue growth, and ensuring regulatory compliance across diverse industries. Proven track record includes pioneering initiatives such as setting up operational departments, forging key partnerships, and achieving top performance accolades. Known for my strategic vision, meticulous attention to detail, and ability to inspire teams to exceed expectations and deliver exceptional results.

Overview

26
26
years of professional experience

Work History

Director of Business Operations

Shishukul LLP
Bangalore
09.2016 - Current
  • Defined business policies and procedures, ensuring compliance with regulations and safety management protocols.
  • Acquired all necessary business licenses, including trade licensing and S&E.
  • Prepared advertising collateral for consumer awareness, including posters, banners, and logos.
  • Analysed data across social media platforms to derive insights and streamline future strategy development.
  • Planned and executed advertising policies and campaigns to influence parental decisions.
  • Provided continuous supervision to children during indoor and outdoor activities, maintaining a safe and appealing environment.
  • Organised and executed activity schedules, reinforcing daily routines.
  • Oversaw financial planning and budgeting processes, ensuring optimal allocation of resources while minimising expenses.
  • Played an instrumental role in developing new product offerings that catered to evolving customer preferences while maintaining profitability margins.
  • Cultivated strong relationships with Parents, vendors and other external stakeholders to optimise collaboration efforts and achieve mutual benefits.

Consultant - Business Operations

Universal Sky Blue Media Pvt Ltd
Bangalore
02.2015 - 09.2016
  • Serve as an expert in internal and external core operations processes and systems, ensuring proficiency in understanding and executing all related tasks effectively.
  • Analyse major initiatives to discern their business implications, providing strategic plans and options as necessary to optimise outcomes.
  • Collaborate closely with the management team, legal representatives, and government authorities to address legal and practical considerations for new projects, licensing, and approvals.
  • Foster strong cross-functional relationships with departments including sales, customer service, marketing, and others to facilitate seamless collaboration and achieve outstanding process and project outcomes.
  • Provide support to the Chief Executive Officer as required, assisting with various projects and initiatives as needed.
  • Actively represent and promote the company's interests at association and government meetings, ensuring alignment with organisational objectives and values.
  • Conduct quarterly business reviews, meticulously reviewing and managing vendor performance against key performance indicators and service level agreements.
  • Develop and maintain annual operational budgets for designated areas, ensuring financial alignment with organisational objectives and priorities.
  • Optimised supply chain management processes for clients through detailed examination of inventory levels, logistics networks, and supplier relationships.

Deputy General Manager - Operations

ING Life Insurance
Bangalore
12.2004 - 03.2012
  • Led various operational functions, including Corporate Agent Audits and Branch Governance.
  • Supported Anti fraud team investigations and regulatory compliance efforts.
  • Managed collections operations, including receivables processing and reconciliation.
  • Implemented process improvements and automation initiatives, resulting in increased efficiency and reduced unreconciled funds.
  • Played a key role in setting up the Collections Department and establishing partnerships with banks for cash management services.
  • Received recognition for achieving set targets and contributing to company success.
  • Championed the adoption of new technologies, streamlining workflows and enhancing overall efficiency.
  • Promoted a culture of continuous improvement by encouraging feedback from employees at all levels.
  • Enhanced team productivity by providing ongoing coaching and mentoring to staff members.
  • Implemented new systems for better data management, leading to improved decision making processes.
  • Coordinated efforts between departments for seamless execution of projects, increasing overall success rates.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.

Deputy Manager of Operations

Bill Junction Payments Ltd
Bangalore
12.2000 - 11.2004
  • Established and managed Operations and Customer Service departments.
  • Liaised with regulatory authorities and sponsor banks to obtain necessary approvals.
  • Operationalised billers and coordinated with the IT team for transaction processing.
  • Supported sales and business development efforts, contributing to the successful launch of new services and payment modes.
  • Recognised as a top performer for three consecutive years.
  • Optimised internal workflows by identifying bottlenecks in processes and implementing efficient solutions for increased productivity.
  • Oversaw daily operations of the department, ensuring maximum productivity and adherence to company policies.
  • Implemented risk management protocols that ensured potential threats were properly identified assessed and mitigated reducing negative impact on organisational operations.
  • Reduced operational costs through effective negotiation with suppliers and vendors.

Sr. Executive - Merchant & Customer Services

Citicorp Credit Services India Ltd
Bangalore
03.1998 - 12.2000
  • Managed merchant services and customer service operations.
  • Demonstrated strong problem solving skills and customer centric approach.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Arts - Psychology

Jyoti Nivas College
Bangalore
06-1996

Skills

Operations Management

Project Management

Budgeting and forecasting

Contract Negotiations

Workflow Planning

Process Automation

Cost Reductions

Risk Management

Timeline

Director of Business Operations

Shishukul LLP
09.2016 - Current

Consultant - Business Operations

Universal Sky Blue Media Pvt Ltd
02.2015 - 09.2016

Deputy General Manager - Operations

ING Life Insurance
12.2004 - 03.2012

Deputy Manager of Operations

Bill Junction Payments Ltd
12.2000 - 11.2004

Sr. Executive - Merchant & Customer Services

Citicorp Credit Services India Ltd
03.1998 - 12.2000

Bachelor of Arts - Psychology

Jyoti Nivas College

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Ramya Bopaiah