Ramya Chandrashekar

• Verify and generate invoices according to the frequencies outlined in client contracts. Implement any changes requested by the client's team within the designated turnaround time (TAT).
• Publish Sold vs Delivered reports, it provides insights into the actual cost & hours agreed upon to a client vs the actual cost incurred & the actual hours taken for a project helping clients team in decision making. Automated the email formatting process by automating the Excel layout used for sending SvD reports, resulting in a time savings of 30 minutes per report.

Participated in the testing phase of developing a Power BI tool, which replaced the previously Excel-based tool.

• Single point of contact (POC) for Contract Library tool – Responsible for assigning newly received contracts to the team, ensuring monthly updates of contract details, and verifying the accuracy of all recorded information. Identifies potential risks and informs management if deadlines are at risk, along with recommended actions to mitigate those risks and ensure on-time delivery. Automated the "Additional Details" section using the Upload File option, saving 15 minutes per contract. Also automated the process of sending a report to stakeholder, collaborating with the Data Management team saving 1 hour per week.
• Creation of Client Dashboard tool – Contributed to the development and maintenance of a Power BI-based tool that offers detailed insights into a client’s Finance, People, Delivery, and Sales metrics. Provided feedback on required changes and communicated them to the implementation team. Managed the testing and deployment of updates to the production version of the tool. Organized quarterly meetings with the Sales and Delivery teams to promote the tool's capabilities and gather feedback for continuous improvement.
• Ownership of Code Creation Hub - Participated in testing during the development phase to identify improvements and bugs. Created a process flow document for future reference by a broader audience.
• Publish weekly cost & hours report – Published the weekly report on approved and unapproved hours in the requested format to support corrective actions by the Client Engagement team. Approved timesheets based on the received approvals.
• Team lead responsibilities: Serve as the point of contact for the following activities, ensuring tasks are assigned to the team and completed by the due date:

1. Assign 2 accounts monthly to send Client Dashboard reports based on highest recorded revenue

2. Assign 2 accounts monthly to obtain feedback for the services provided

3. Assign 2 accounts monthly to create SOPs & publish

• Creation of Customer/Project post receiving the signed order from the Contracts/Sales
• Creation of Weekly, Bi-weekly, Bi-Monthly & Monthly Invoices for T&M projects
• Creation of Invoices for Fixed Monthly Projects on a Monthly basis, Fixed Price projects achievement of the milestone & Monthly invoices for Infrastructure Management projects post receiving the inputs from the IMS Delivery Team
• Submit invoices to customer in email/Upload the invoice in customer portal based on the mode of submission as agreed earlier
• Prepare Unbilled file for the Bank Borrowing with details of a week’s billing and the unbilled/Accruals till date based on which the company would borrow funds
• Assist Revenue Assurance team during month end in preparation of Revenue values & active/inactive resource list
• Follow up for the unbilled with the relevant stakeholders & ensure the unbilled has no values higher than 90 days
• Follow up for the signed SOW/Amendment & PO to reduce RAR situation
• Assist Accounts Receivables team if any conflicts in the invoices
• Provide the billed data of Vendor Consultants to Payables team, based on which the payment is processed for Consultants on Pay on Pay policy
• Ensure to respond & resolve customer queries
• Assist Audit queries with supporting documents & information
• Assist Delivery/Sales with the revenue numbers & billed register as & when required
• Discount/Penalty clauses to be studied if any for any of the customers & provide the same post obtaining required internal & client approvals
• Closure of projects on confirmation from the field & intimate the same to Revenue Finance manager

• Ensure milestones projects, budgets are in line or nearer to the actual revenue using budget setup
• Creation of projects, after reviewing all financial aspects, decision on entity and various other matters, processing Change Request for projects which extend or undergo change in value, rate etc
• Ensure Unbilled Revenue /Revenue at Risk also called as WIP are controlled and maintained at minimum variations
• Responsible for following FP, FMB and T&M Projects UBR (Unbilled Revenue) with Delivery Managers and make sure everything is cleared monthly
• Ensure revenue and invoicing queries are addressed /resolved with accuracy and on scheduled time to the management and other concerned stakeholders
• Works on RAR Report (Revenue at Risk) with Delivery Managers to make sure revenue for the quarter is achieved
• Preparation of check list on monthly basis, a report to find out new customers, to ensure account codes updated correctly
• Ensuring all documents are uploading in CDMS tool (Contract Document Management System) a repository for all signed contracts, in turn helping in the calculation of exit order and helping in audits
• Handling queries of auditors on the revenue recognition and Invoices
• FMB Invoicing to be completed 100% by 30/31st of every month, TNM by 03rd working Day, FP as & when milestone achieved & Expenses as & when incurred
• Ensure Billable Expenses are invoiced to client with Accuracy
• Ensure accuracy in the Invoicing like PO No., Customer name and bill to as per PO, Taxes, Matching to Timesheets etc
• And reduce credit notes from the Existing levels
• Ensure Invoices are submitted/dispatched within 8 hours from the time of Confirmation
• TOT of max 8 Hours to address Customer Queries, max 24 hours taken for queries which require Delivery or Customer intervention
• Credit note Analysis for the revenue against which any credit is passed
• Ensure Internal/External Customer reporting is submitted exactly on the day of the schedule with 100% accuracy
• Erstwhile IGATE Global Solutions Ltd