Ramya D

Experienced professional with a solid background in Mainframe reporting for five years, followed by seven years specializing in Mainframe support and operations. Proficient in leveraging Mainframe technologies to generate insightful reports that drive informed decision-making and enhance business operations. Skilled in troubleshooting, maintenance, and optimization of Mainframe systems to ensure reliability and efficiency. Strong track record of providing exceptional support and implementing solutions to meet organizational objectives.

Lean Six Sigma

• Received appreciations from the Onshore counterpart for getting a new process transition in a short span of time and delivered them with 100% quality.
• Have posted various process improvement ideas to improve quality, cost reduction and reduce average handling time to process the reports.
• Awarded as a Star Performer in random, received Nielsen's Gold Award, and Champions League for the consistence performance
• Got awarded for completing the Optimization LEAN project and resource reduction was succeeded in our team

NORDEA BANK

Nordea Bank Abp, commonly referred to as Nordea, is a Nordic financial services group operating in northern Europe with headquarters in Helsinki, Finland.

• Working for Nordea Bank in Technical Decommission Process across Europe Regions (Norway, Sweden, Denmark and Sweden).
• Identification of Applications and list out the Mainframe components like Batch Jobs, OPC Applications, Endevor Elements, Datasets & DB2 Tables with respect to the application team.
• Analysis the Batch Job status, functionality and Dependencies.
• Make a report of all the findings/investigation and reach out to Application owner/provider.
• Take actions on cleaning up of Application related data from Mainframe.
• Creating change request through Helix Portal for Decommission Process.

HBC (Hudson & Bay Company) 

Hudson’s Bay company is a Canadian retail business group. A trading business for much of its existence, HBC now owns and operates retail stores in Canada, the united states, and parts of Europe including Belgium, the Netherlands, and Germany.

• Responsible for day-to-day operations, monitoring & mainframe systems. Ensuring system stability,troubleshoot issues and coordinate with other IT teams to ensure seamless operations.
• Providing Batch support for 24x 7 which involves fixing the Production Abend, Monitoring the Batch cycle for the daily, monthly, weekly, yearly jobs and report the statistics to the client and to provide immediate fixes to the production Abend.
• Respond to system alerts, job failures and other incidents, resolving issues promptly.
• Manage Job Scheduling, Batch Processing and workload balancing.
• Batch Ownership for store closer verification, POS DOWNLOADS
• Inventory and Sales Batch flow ownership to meet the SLA.
• Monitoring Held and Long Running jobs.
• Cancel/Force Complete/Restarting Jobs.
• Performing one time requests by using RUN & DEMAND
• Analyze the jobs that are running Late Status.
• Executive reports SLA meet and owning the bridge in case of any SLA unmeet situations.
• Reporting of SLA meet for the batch window incase of issues and removing blockers if any.
• Ensure the timely completion of the Batch Cycles as per the schedule.
• Scheduling Jobs through CA7 and ESP schedulers with triggers/without triggers on request basis.
• Responsible for resolution of batch which includes the JCL modification and Cobol changes too.
• Checking for look back issues on CA7 which helps in proper flowing of batch.
• Forecasting schedules & contacting Schedulers for duplicate schedule.
• Open and Monitor P1,P2 and incident tickets through Smart and Service Now and taking action.

NIELSEN 

Nielsen is an American Information,Data and Marketing Research firm. With a presence in more than hundred countries.

• Worked for the Nielsen Client by delivering them the Viewers data in the process of Audience Measurement Service.
• Involved in updating some of the root JCL's and demanding it to produce the report. Also involved working in VM part of the Mainframe.
• Analyzing the client raw data and do conduct research using various applications
• The research conducted will be documented in a designated case file in order to create an audit trail
• Alerts need to be reviewed and either closed or subjected for further research
• Releasing the reports on time through various applications
• Requesting the Incident team to raise the Severity Tickets immediately in case of any error scenarios and engaging various technology team to identify and resolve the issues.
• Attending the client calls and responding them at right time with absolute resolution.
• Updating SOP with the correct updates which is circulated by the onshore SME’s to help for future researches.
• Working as a Quality Analyst using various files types (Ex: Excel, PFD, text, etc.,).

I hereby declare that the above written particulars are true to the best of my knowledge.

Ramya