Summary
Overview
Work History
Education
Skills
Websites
Experience Years
Timeline
Generic
Ramya D

Ramya D

Strategic Account Manager
Salem

Summary

Dynamic Strategic Account Manager with a proven track record at Mobile Programming, excelling in lead generation and contract negotiation. Achieved a 90% revenue increase by leveraging effective communication and relationship-building skills to enhance client satisfaction and retention.

Overview

13
13
years of professional experience
8
8
years of post-secondary education
2
2
Languages

Work History

Strategic Account Manager

Mobile Programming
03.2022 - 05.2025
  • Effectively generate new leads and identify new clients.
  • Efficiently close deals with top-notch companies across the globe.
  • Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention..
  • Negotiated contract renewals, securing long-term commitments from major clients.
  • Increase profitability and revenue by identifying customer needs, and determining appropriate offerings.
  • Generates revenue of $8,300 monthly.

Key Accounts Manager

Skapare Corporate Solutions
03.2021 - 03.2022
  • Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
  • Met and exceeded revenue goals by 80% through generating new leads and identifying new clients.

Strategic Account Manager

Innovalus Technologies
11.2018 - 02.2021
  • Monitored sales performance metrics to achieve strategic account objectives.
  • Partnered with internal resources to present additional value and expertise to clients.
  • Generated pipeline to close revenue and attain quota.
  • Suggested solutions and innovative ideas to meet client needs.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Met and exceeded revenue goals by 90% through generating new leads and identifying new clients.

Assistant Officer HR and Business Development Executive

TCE Consulting Engineers Ltd.
08.2014 - 03.2015
  • Defined and integrated roles, responsibilities and processes for business team and data management organization.
  • Developed and implemented value-added strategies to increase profitability.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Was also a part of Recruitment team supporting generalist recruitment activities.
  • Collaborated with team members to achieve shared goals, fostering a positive work atmosphere.

Customer Care Manager

Kln Motor Agencies
07.2013 - 08.2014
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Created customer support strategy to increase customer retention.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Maintained customer files with sales contracts, records of client interactions, client notes, and other information.
  • Played a major role in Dealer Performance.

Manager-Customer Relations

Salem Automotive Corporation
06.2012 - 06.2013
  • Built customer relationships by responding to inquiries, identifying and assessing customer needs, resolving problems, and following with potential and existing customers.
  • Created customer support strategy to increase customer retention.
  • Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
  • Accomplished multiple tasks within established timeframes.

HR Executive and Generalist

Arvind Scans
03.2012 - 03.2013
  • Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.
  • Negotiated employee wages based on employment level, qualifications and history.
  • Organised staff development training based on team gaps and requirements.
  • Managed the hiring processes within the company, dealing with matters including writing adverts, reviewing CVs, interviewing and selecting candidates.
  • Stimulated employee engagement, loyalty, and commitment to values and culture of company, resulting in 80% retention rate increase.

Education

MBA/PGDM - HR/Industrial Relations

K S Rangaswamy College of Technology
KSR College Of Technology
06.2009 - 01.2011

B.Tech/B.E. - Electrical

Annai Mathammal Sheela Engineering College
Annai Mathammal Sheela Engineering College
03.2005 - 03.2009

High School Diploma -

Jayarani Matric Higher Secondary School
Salem
03.2004 - 03.2005

High School Diploma -

Jayarani Matric Higher Secondary School
Salem
03.2002 - 03.2003

Skills

  • IT Staffing ( permanent, contractual and contract to hire)
  • Sales enablement
  • Customer engagement
  • Sales strategy
  • Social media marketing
  • Adaptability and flexibility
  • Market research

Experience Years

9 Years 0 Month

Timeline

Strategic Account Manager

Mobile Programming
03.2022 - 05.2025

Key Accounts Manager

Skapare Corporate Solutions
03.2021 - 03.2022

Strategic Account Manager

Innovalus Technologies
11.2018 - 02.2021

Assistant Officer HR and Business Development Executive

TCE Consulting Engineers Ltd.
08.2014 - 03.2015

Customer Care Manager

Kln Motor Agencies
07.2013 - 08.2014

Manager-Customer Relations

Salem Automotive Corporation
06.2012 - 06.2013

HR Executive and Generalist

Arvind Scans
03.2012 - 03.2013

MBA/PGDM - HR/Industrial Relations

K S Rangaswamy College of Technology
06.2009 - 01.2011

B.Tech/B.E. - Electrical

Annai Mathammal Sheela Engineering College
03.2005 - 03.2009

High School Diploma -

Jayarani Matric Higher Secondary School
03.2004 - 03.2005

High School Diploma -

Jayarani Matric Higher Secondary School
03.2002 - 03.2003

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Ramya DStrategic Account Manager