Ramya Devi V
East Tambaram
Summary
An Overall Experience of 9+ years in Account Receivables across Physician Billing in the US Healthcare in RCM Industry and a detail-oriented Quality Analyst with 4+ years of experience in analyzing and improving quality control processes. Skilled in conducting audits, implementing quality management systems, and facilitating training programs. Adept at identifying process gaps and recommending solutions to improve quality and productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Quality Analyst
Arzion Business Solutions
06.2025 - Current
- Monitored Inventory Reports and shared weekly updates with the production team
- Prepared and submitted Monthly Overview reports to client on project progress and quality metrics.
- Compiled and shared weekly audit reports
- Managed weekly log audit reports to ensure all client clarifications,denials and pending actions were completed on time and communicated to Management
- Recommended changes and corrections to developers for optimal software performance and usability.
- Performed Monthly project assessment to evaluate progress,updates and overall performance
- Analyzed each claim to make sure that they followed proper guidelines and procedures.
- Quickly identified and resolved the client escalations.
- Responded client query emails with solutions within time frame.
- Track the completion and outcome of individually assigned work within the team.
- Effective training given to the new entrants who are currently scoring low quality.
- Auditing calls and providing the agents with the feedback (on regular basis) to improve team overall quality.
- Conducting weekly and Monthly huddle/meeting.
- Prepared RCA & CAPA based on the client audits.
Quality Control Analyst
Omega healthcare
06.2023 - 02.2025
Quality Control Analyst
AGS Healthcare
09.2016 - 02.2023
Education
Bachelor of Science -
JERUSALEM COLLEGE OF ENGINEERING
Chennai05-2014
Higher Secondary School -
Shri A Ganesan Matric Higher Secondary School
Chennai04-2010
SSLC -
SivaSakthi Matric School
Chennai04-2008
Skills
- Project Management
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Critical Thinking
Additional Information
- Ms Excel
- Epic Systems
- Centricity
- Raintree
- Tebra
- MiniTab
Certification
- Six sigma Black Belt at Path Makeer 360(IIMQ)
- Certified in Microsoft Excel
- QCA Certification at omega healthcare
Timeline
Senior Quality Analyst
Arzion Business Solutions
06.2025 - Current
Quality Control Analyst
Omega healthcare
06.2023 - 02.2025
Quality Control Analyst
AGS Healthcare
09.2016 - 02.2023
Bachelor of Science -
JERUSALEM COLLEGE OF ENGINEERING
Higher Secondary School -
Shri A Ganesan Matric Higher Secondary School
SSLC -
SivaSakthi Matric School