Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramya Dhashnamoorthi

Chennai

Summary

Dynamic Project Coordinator with a proven track record at RR Donnelley, specializing in advanced Microsoft Office to design impactful presentations and streamline operations. Expert in team management and client communication, I excel in time management and motivating teams towards exceeding business goals. Skilled in both technical training and strategic planning, I bring a positive attitude and a commitment to excellence.

Overview

13
13
years of professional experience

Work History

Project Coordinator

RR Donnelley
Nandanam, Chennai
10.2013 - Current
  • Develop and design presentations—primarily in PowerPoint—that advance key business objectives and tell the story through clean, concise, and well-organized slides.
  • Understanding corporate branding and being responsible for developing and maintaining customized templates and graphics to ensure a consistent 'look and feel' for the department.
  • Project and Team Management: Effectively drive operational metrics, meet the SLAs, and exceed ambitious business goals by engaging with internal business and operations partners.
  • Queue Management: job initiation, job delivery, deadline tracking, and daily reports.
  • Client Communication / Management: Engaging with the onsite team for technical clarifications and issues.
  • Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
  • TSTG (Technical Support Training Group): Responsible for the job quality and efficiency of my shifts.
  • Clarify operators' queries and doubts, and monitor operators doing the correct job
  • Training operators who lack in their quality and efficiency
  • Analyzing each and every job and estimating the time page by page
  • Identify the lack of skills of an operator, and schedule the training.
  • Create infographics in PowerPoint, Visio, and Maps.

Business Associate

Vertex Customer Solutions India Private Limited
Chennai
04.2012 - 09.2013
  • A professional approach in answering calls and providing information about products and services, taking input on issues and their redressal thereof.
  • Appropriate and timely follow-ups, wherever required.
  • Escalate unresolved queries to the respective departments for accurate redressal.

Education

Bachelor of Commerce -

K.C.S. Kasi Nadar College of Arts & Science
Chennai
05-2012

Higher Secondary Certificate -

K. Arumuga Nadar Girls Higher Secondary School
Chennai
03-2009

Secondary School Leaving Certificate -

K. Arumuga Nadar Girls Higher Secondary School
Chennai
04-2007

Skills

  • Advanced Microsoft Office Skills
  • Training operators in technical aspects
  • Deadline adherence
  • Time management
  • Presentation
  • Performance monitoring
  • Planning and execution
  • Positive attitude
  • Motivation and self-confidence

Timeline

Project Coordinator

RR Donnelley
10.2013 - Current

Business Associate

Vertex Customer Solutions India Private Limited
04.2012 - 09.2013

Bachelor of Commerce -

K.C.S. Kasi Nadar College of Arts & Science

Higher Secondary Certificate -

K. Arumuga Nadar Girls Higher Secondary School

Secondary School Leaving Certificate -

K. Arumuga Nadar Girls Higher Secondary School

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Ramya Dhashnamoorthi