Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ramya Durga

Chennai

Summary

Dynamic Operations Manager with a proven track record at Uber Technologies, excelling in strategic planning and project management. Successfully implemented cost-reduction strategies while enhancing customer satisfaction. Adept at data analysis and team building, I foster collaboration and drive performance improvements across departments. Skilled in vendor negotiation, ensuring alignment with organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Manager

Uber Technologies
Hyderabad
11.2022 - Current
  • Directed operations staff through guidance, training, and support to achieve company objectives.
  • Implemented innovative strategies that reduced operating costs while ensuring customer satisfaction.
  • Collaborated with management on long-term strategic planning initiatives for organization growth.
  • Created detailed performance reports for 5 individual projects within uber.
  • Identified project risks and developed mitigation strategies for five concurrent projects.
  • Negotiated vendor contracts aligned with company objectives and budget constraints.
  • Presented data analysis findings clearly to stakeholders at all organizational levels.
  • Mentored and onboarded new staff members to establish top client satisfaction.
  • Coordinated resources across departments to ensure successful project completion.

Team Leader

Sarini Enterprises (Service Partner of Amazon Logistics)
Chennai
09.2016 - 10.2022
  • Coordinated team activities and delegated tasks to enhance delivery efficiency.
  • Trained process associates and delivery associates on metrics and logistics coordination.
  • Analyzed data from various sources to identify operational improvement areas.
  • Supervised delivery associates and drivers to maintain performance standards.
  • Ensured timely dispatch and delivery of packages while monitoring route efficiency.
  • Resolved delivery issues and customer complaints promptly to uphold satisfaction.
  • Maintained inventory accuracy and adhered to package handling standards.
  • Enforced safety and compliance protocols throughout operations.

Education

Professional Certificate Programme - Strategic Management

Indian Institute of Management (IIM)
Kozhikode
12-2024

Bachelor of Arts - Commerce

University of Madras
Chennai
12-2018

Associate of Arts -

Dr.Dharmambal Govt Polytechnic College For Women
Chennai
04-2016

Skills

  • Strategic planning
  • Training coordination
  • Team building
  • Data analysis
  • Project management
  • Operations management
  • Vendor negotiation
  • Performance tracking

Certification

  • Lean Six Sigma Black Belt (ICBB) issued July 2023, expires Dec 2033, credential ID: IQPDY348
  • ISTQB - CTFL - Issued Feb 2024, Expires Apr 2034, Credential ID: CTFL-133511

Languages

Tamil
First Language
English
Proficient (C2)
C2
Malayalam
Elementary (A2)
A2
Telugu
Beginner
A1

Timeline

Operations Manager

Uber Technologies
11.2022 - Current

Team Leader

Sarini Enterprises (Service Partner of Amazon Logistics)
09.2016 - 10.2022

Professional Certificate Programme - Strategic Management

Indian Institute of Management (IIM)

Bachelor of Arts - Commerce

University of Madras

Associate of Arts -

Dr.Dharmambal Govt Polytechnic College For Women

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Ramya Durga