Summary
Overview
Work History
Education
Skills
Key Summary
Accomplishments
Software
Timeline
Generic

Ramya G

Senior Project Manager
Chennai

Summary

Organized QA projects at enterprise level adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

2025
2025
years of professional experience
4
4
years of post-secondary education

Work History

Senior Manager-Telecom Billing Sys-Charter Comms.

Infosys Ltd
6 2018 - Current
  • Identified automation scope in the project and brought in savings by 1M USD
  • Implemented best test strategies for revenue savings using CSG-ACSR (customer care operations), Vantage DB validations and passers.
  • Identified plans and resources required to meet project goals and objectives.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Planned, designed, and scheduled phases for large projects.


Lead & Scrum Master: Enterprise Store Front- AT&T

Infosys Ltd
01.2016 - 06.2018
  • Evaluated and adopted new technologies to address changing industry needs.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Drove technical initiatives for large enterprise systems to align with long-term business strategies.
  • Identified value opportunities to exploit product for maximum business effectiveness.
  • Provide Estimations to leadership for the projects aimed for that release and also provide inputs for capacity planning
  • Manage and lead Quality Assurance team from offshore holding 12 FTEs for Telecom Enterprise Store front application
  • Provide reports to CATO engineers for the commercial AT&T Enterprise storefront application to be accessed by the people with disabilities (Tools: NVDA, Fireyes, WAT).
  • Managed the appraisals, Tasks and other people related activities for all the FTEs worked in the project.

Lead: Automation & Quality Mgnt- AT&T

Infosys Ltd
01.2015 - 12.2016
  • Incorporated delivery requirements into planning of testing schedules.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Manage and lead testing for a spatially distributed team – enterprise mission critical applications
  • Measure/Monitor project performance using Milestones and Metrics – WBS model
  • Worked on TL9K audits to comply the projects with the required standards mandated by the client
  • Responsible for defect management, collaboration with different development team(API, backend, Front End) issues until resolved
  • Responsible for Client connectivity and Infosys point of contact for any issues across various locations with the network in the account level
  • Managed changes to the project scope, project schedule, and project costs using industry standard verification techniques
  • Managed estimation and planning, risk assessment, contingency planning, tracking and management of progress, issues, risk, and resources.
  • Delivered 10% savings in proposals driven by automation and process improvement
  • Responsible for designing Project/Quality Management Plan for project specific goals, Strategies, Statistical Monitoring, Training Plan, Communication Plan, Infrastructure Plan and Reuse/Tools Plan using Infosys Project Management tool and MS Project
  • Supporting and educating the Product Owner with respect to Product grooming and maintaining the product backlog.
  • Responsible for Sprint planning, Estimation and Sprint Retrospective meetings
  • Experience in using QTP for regression testing and automated test data creation and clean-up
  • Designed, developed and executed automation scripts using open source tools
  • Developed Regression testing suites for Identity Management applications, Internet Apps, Account Management, Provisioning, Registration using UFT and basic Selenium

SW Engineer, Onsite Co-Ordinator: AT&T (USA)

Infosys Ltd
05.2005 - 01.2015
  • Responsible for defining Test Strategy on a Project and Release level.
  • Accountable for quality standards and metrics for product/release
  • Extensive Validation of the Web services (API) interacting with the DTH boxes used by U-verse products using SOAP UI.
  • Experience in verifying backend logs for the web service calls and analyzing the root cause.
  • Scrum master for the testing projects handling daily standup calls, iteration planning, User story grooming and story point estimation.
  • Responsibilities includes Requirement review, Test Design, Test case development and Assurance, coordinating with business clients and vendors.
  • Review requirements specifications and technical design documents to provide timely and meaningful feedback
  • Responsible for Disaster Recovery & App Fail Over of the Web services.
  • Served as a liaison between onsite and offshore team to meet project deliverables.
  • Served as an Infosys point of contact for Client centric issues and other People related activities.

Education

Bachelor of Engineering - Electrical And Electronics Engineering

Anna Universitty
06.2001 - 05.2005

Skills

Project Management & Escalation Management

Change Control Processes

Software Development Lifecycle

Budgeting & Monitoring

Testing and Conversion Plans

Functional & Business Requirements

Agile Methodology

Key Summary

· 19.5 years experienced QA with a versatile and adept knowledge of QA processes and tools.  

 . Managed automation projects and provided leadership in an innovative and fast paced  environment.

.  Managing Telecom Billing Projects - CSG ACSR applications.

. Handling 5M USD/ Year for Telecom- Billing and Ordering portfolio

· Certified PRINCE2 Practitioner – GR634037467RG.  

· 6 years of client/Stakeholder collaboration with geographically distributed and culturally diverse  workgroups.  

· Extensive experience in on-site client-facing roles - USA (Telecom Client).  

· Presented proposals in response to RFPs for new opportunities.  

· QA Solutions for RFPs on new and proactive opportunities.  

· Experience in Quality Audits for the Project and Account/Unit.  

· Responsible for Appraisals, providing improvement plans for the talents.  

· Responsible for Budgeting , Estimating ,Team mentoring, up skilling and other team management activities.

Accomplishments

  • Won super manager award 3 years in a row account level
  • Team Award - Prima: Lead a team recognized for setting new highs for continuous improvements for quality
  • Won Insta Award for display of the innovations developed at Account Level in Roadshows
  • Won account level Awards for Team mentoring activities and realizing higher profits with strong Knowledge management activities
  • Won Valuable Team player award for the individual contribution for creating a script for test data creation

Software

ALM(HP Quality Center), JIRA,UFT,UI path

Selenium,SOAP UI, RESTful Services

CATO Validations, Web analytics Validations,

Data Validation Testing

VB script, UNIX shell scripting,JAVA,HTML,

Oracle 10g, SQL, Unix Shell

CSG – ACSR Telecom Biller

Timeline

Lead & Scrum Master: Enterprise Store Front- AT&T

Infosys Ltd
01.2016 - 06.2018

Lead: Automation & Quality Mgnt- AT&T

Infosys Ltd
01.2015 - 12.2016

SW Engineer, Onsite Co-Ordinator: AT&T (USA)

Infosys Ltd
05.2005 - 01.2015

Bachelor of Engineering - Electrical And Electronics Engineering

Anna Universitty
06.2001 - 05.2005

Senior Manager-Telecom Billing Sys-Charter Comms.

Infosys Ltd
6 2018 - Current

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Ramya GSenior Project Manager