Ramya Gandhi

To be involved with an organization which offers a competent development environment, challenging work, and fair chance of growth. Utilizing my professional and technical skills to the maximum extent to achieve welfare of self and the organization.

15 years of experience in Service & Logistics. Dedicated Customer Service Management. Customer Satisfaction Enhancement. Servicing E-Documentation. Complaint Handling & Resolution. Front -End Supervision. Cost-Reduction Strategies. AMC Operations Management. Service & Margin Improvement. Order Fulfillment. Managing the Logistics Department.

• Hipics Global India Pvt Ltd, Customer Relationship manager – Service & Logistics, 01/01/2017, 12/31/2021, Understand customer needs and develop plans to address them, identify key staff in client companies to cultivate profitable relationships, Resolve customer complaints quickly and effectively, promote high-quality sales, supply and customer service processes, Aim to preserve customers and renew contracts, promote high-quality sales, supply, and customer service processes., Gain solid knowledge of competitors, Managing external or internal communication or management systems organizing, arranging, and coordinating meetings, Overseeing clerical or other administrative staff, Aim to preserve customers and renew contracts.
• Kaff Appliances India Pvt Ltd, Service & Logistics In charge – South (TN & AP), 01/01/2015, 12/31/2017, Provide direction and guidance in the assigned area of responsibility delivery & installation, servicing E-Documentation and eservice team management., Monitor the status of product delivery, replacement and repair complaints, open stock items and other items under repair, handle queries from service teams and internal departments., Ensures accurate and on-time documentation of claims-related date for item replacements., Develop and document related process in line with KAFF producers., Maintain inventory of spare parts goods and delivery for entire south Zone (TN, Kerala, AP, Telangana & Karnataka), Monitor and manage team performance., Coordinating with dealers and distributors for timely service, Handling service franchisee (TN & AP).
• MMC Group of companies – (Dorma Certified Business Partner), Head operations – Service & Logistics, 01/01/2007, 12/31/2015, Coordinate in maintaining professional front desk and reception area., Provide general service management, Develop and monitor directory of providers and ongoing services, Allocating jobs as per the time schedule, and get the job done to the period, Get feedback from customers and monitor the efficiency of jobs complete all records and report of projects, Monitor product order shipment to ensure on-time delivery to customers, Alert customers on shipping and flow issues in advance., Making offers / quotations as per the customer requirement and get the order in coordinate with them, Provide price and cost proposals in response to customers' requests, Maintain competent understanding of company's products, their functions and alternatives, Coordinate, analyses and improve customer service functions to meet company goals, Resolve customer inquiries in timely and accurate fashion to ensure customer satisfaction develop standard procedures and policies to better serve customers.

• Father's Name: Gandhi
• Date of Birth: 09/24/1985
• Marital Status: Married