Ramya Govindaraju
COO
Hyderabad
Summary
Currently working as COO of BeEzPz Pvt Ltd (A personal shopping platform). Expert in scaling nascent businesses, process improvement and increasing margins. Work experience across building early-stage operations of B2C companies, Market intelligence and change management. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
COO
BeEzPz private limited
08.2020 - Current
- Set up operations, trained new shoppers, centered around offline retail shopping while maintaining seamless customer experience
- Onboarded and managed vendors across categories and scale
- Responsible for P&L and generated revenue from 1 lakh to 10 lakh per month across 2 years
- Handled customers through the lifecycle, from onboarding to final delivery and feedback
- Tracked customer and shopper performance to ensure seamless and consistent brand experience
- Handled social media and influencer marketing to get approximately 5000 followers across 1.5 years
- Worked with UX and UI team to ensure development of an app that fit into the current operations and customer model
COO
Amaavi Experiences private limited
04.2018 - 10.2020
- Oversaw operations of the company and the work of executives and training them on various tools
- Curate a process flow across the customer lifecycle, from target market assessment to service delivery, including sales to ensure customer delight
- Designed and implemented seamless business operations with use of tools like Airtable (Helped in making a comprehensive database), Kanban (Increased productivity by 40%) and Travefy (Reduced time to client by 70%) to increase efficiency
- Conducted extensive secondary research to develop differentiated itineraries and liaised with quality ground partners to execute seamless delivery in offbeat destinations like Reunion Island and Myanmar
MARKET INTELLIGENCE ANALYST
Deloitte India - USI
10.2016 - 04.2018
- Experience in working with clients, especially Deloitte leaders on consulting engagements, thought leaderships, internal strategy, competitive benchmarking, etc
- With a focus on automotive, consumer products, and retail sectors
- Responsible for end-to-end project execution for Consumer and industrial products industry including scoping, conducting secondary research, developing a storyboard, ensuring high quality, client communication, and delivery
- Developed market research reports end to end in the areas of Business Analysis, Financial Analysis, Company strategic assessment and benchmarking, Shareholder value analysis, Industry research and Insight development
MARKET RESEARCH ANALYST
Capgemini India
05.2015 - 10.2016
- Responsibilities comprise of end-to-end project management and conducting ad-hoc studies based on customised client requirements
- Formulated business strategies while critically analysing the overall competitive scenario and prevailing vendor landscape
- Reviewed internal data, sales data and evaluate competitive landscape to assess business opportunities for the client and developed various in-depth market insights and product insights studies
CONTINUOUS IMPROVEMENT LEAD
Capgemini India
06.2014 - 05.2015
- Responsible for improvement the profitability of the application management team by developing cost saving measures and increase in quality of delivery to increase the client engagement and ensure project renewal from client
- Designing & rolled out Cultural Change Programs across the team, positively impacting employee productivity, employee satisfaction & customer satisfaction
- Drove end to end process improvement across vendors for a multi-vendor scenario
- Created and implemented a clearly defined Quality management system and handled Internal /External process improvement programs
CATALOGUE QUALITY SPECIALIST
Amazon India
08.2011 - 07.2012
- Worked in the Listing creation team as a part of the ‘Catalog quality team’
- Objective was to optimise sales of small time sellers in US and UK marketplaces by reducing their listing defects and training them on best practices
- Internships and Volunteer work
Education
MBA - Marketing And Operations
TAPMI
Manipal Karnataka 04.2012 - 04.2014
Bachelor of Technology - ECE
Gayatri Vidhya Parishad
Vizag 04.2007 - 04.2011
Skills
Planning and execution
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