Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Ramya GS

Bengaluru

Summary

Results-driven professional with extensive experience in IRA account management at MPHASIS, recognized for enhancing team performance and service delivery standards. Proven ability to leverage analytical thinking and customer relationship management to drive compliance initiatives, achieving a 100% accuracy rate in critical reporting and process optimization.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Knowledge Specialist

MPHASIS
Bengaluru
10.2022 - 10.2024
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Participated in ongoing training and compliance activities.
  • Maintained positive working relationship with fellow staff and management.
  • Demonstrated ability to oversee the administration of 401(k) plans, including enrollment, contributions, distributions, and compliance with IRS regulations and plan documents.
  • Processing a transaction for different types of accounts, like IRAs, individual, corporate trusts, and tenant accounts.
  • Lead a team of transaction processing specialists, providing guidance, coaching, and mentoring to optimize performance, and foster a collaborative work environment.
  • Implement quality assurance measures to monitor transaction accuracy, resolve discrepancies promptly, and maintain high standards of service delivery.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Created training materials for new hires on the company's procedures and policies.
  • Educate the clients on the different types of accounts: IRA, both traditional IRA, and SEP IRA contributions.
  • Review account transactions, and ensure they are in line with the customer profile and in accordance with AML/KYC policies, as well as review customers against the investigation.
  • Responsible for the reporting function across businesses and regions to ensure comprehensive and consistent reporting.
  • Identify a comprehensive target set of compliance data for users across teams.
  • Monitor and evaluate compliance data and information collected in support of activities and initiatives.
  • Consolidate data from businesses and testing teams to build a monthly reporting package.
  • Review reports to identify trends, and key risk areas.
  • Preparation of presentations and trends identified for reporting to senior management.
  • Identifying additional metrics to be included in reporting packages.

Analyst

R1RCM
Bengaluru
05.2022 - 10.2022
  • Maintained accurate records of all data collected during analysis processes.
  • Identified needs of customers promptly and efficiently.
  • Experience in maintaining accurate records, documentation, and reporting related to IRA transactions and compliance activities.
  • Providing an accurate solution for the query by the providers.
  • Analyzing the medical records submitted by the providers.
  • Maintaining the process accuracy, payment accuracy, and financial accuracy.

Senior Process Associate

HGS
Bengaluru
05.2018 - 10.2021
  • Developed and implemented process improvement initiatives to reduce customer wait times.
  • Analyzed customer feedback survey data to identify areas for improvement in customer service processes.
  • Monitored team performance and provided coaching when needed.
  • Resolved escalated issues from customers in a timely manner while ensuring satisfaction with solutions provided.
  • Collaborated with team members on projects related to process optimization initiatives.
  • Developed training materials for new staff members joining the team.
  • Actively participated in brainstorming sessions aimed at improving overall effectiveness of customer service operations.
  • Maintained positive working relationship with fellow staff and management.
  • Organized client meetings to provide project updates.
  • Make sure that service requests being assigned are completed, and all are auctioned.
  • Insurance contract agreement terms, additions, and voids.
  • To provide effective and efficient work assistance and support by undertaking a number of training and development tasks to maintain quality in work.
  • Handling high dollar claims, pricing the claims, and resolving queries.
  • Resolving queries of the team members and auditing claims checks is at 100% accuracy in quality.
  • Handling urgent and escalated claims and emails.
  • Conducting error sharing with the team on a weekly basis to maintain team quality performance.
  • Maintain the TAT report of individual and team members by the end of the month.
  • Assisted the team lead whenever there was a need.
  • Assign files and consolidate the status by EOD.
  • Conducted monthly meetings with stakeholders to review process performance metrics.
  • Created reports on process performance metrics for senior management review.

Education

B.COM - Commerce

UPMC
UDUPI
05-2017

GED -

SRI JCBM COLLEGE
SRINGERI
04-2014

High School Diploma -

SRI BGS HIGH SCHOOL
JAYAPURA
04-2012

Skills

  • Issue Resolution
  • Business reporting
  • Maintenance and repair
  • Analytical thinking
  • Problem Source Analysis
  • Team performance improvement
  • IRA account management
  • Customer Relationship Management
  • Problem solving
  • Coaching and mentoring
  • Decision-Making

Accomplishments

Received Hall of fame Outstanding Performance awards in the year 2019.

Maintained and exceeded production targets throughout the tenure.

Maintained 100% quality

Received Impact award 2 times in a year due to performance throughout the year and Achieved 100% accuracy in the process for consecutive 8 months in terms of quality Pat on Back for managing high volume by prioritizing work assignments as per criticality and delivering high quality work without any impact on the process and consistently gone the extra-mile to ensure smooth operation.

Certification

  • MS Word, Excel, Google sheet
  • Client central
  • Microsoft Dynamic GP
  • Facets
  • Tally

Affiliations

Proven ability to work under pressure and to meet deadlines.

Always give myself an opportunity to learn new things and fine tune my talent.

Can identify and resolve issues.

Good team player, committed to work hard and sincere.

Quick learner.

Timeline

Senior Knowledge Specialist

MPHASIS
10.2022 - 10.2024

Analyst

R1RCM
05.2022 - 10.2022

Senior Process Associate

HGS
05.2018 - 10.2021

B.COM - Commerce

UPMC

GED -

SRI JCBM COLLEGE

High School Diploma -

SRI BGS HIGH SCHOOL

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Ramya GS