Ramya H

• Managed effective action plans to respond to audit discoveries and compliance violations.
• Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
• Gathered, organized and evaluated data to make accurate assessments of current operations.
• Managed quality programs to reduce overdue compliance activities.
• Browse Amazon tools to retrieve the ASIN's credibility to approve the ASIN.
• Liaison with SME’s to reduce the knowledge gap and thereby enhance quality and productivity.
• Knowledge transfer on newly launched products.
• Emphasis on simplifying SOP’s to include new updates and streamlining.
• Conduct calibration session based on the errors and updates.
• Manage work allocation and ensure SLA's are met with quality.
• Consistent in achieving quality and TAT targets.
• Identify and execute process improvement projects.
• Quality auditing to assure error free processing.
• Approve or disapprove audit entries based on pre-defined guidelines and explain logical reasoning behind approval/rejection decision
• Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
• Identify and execute process improvement projects.

· Carried out day-day-day duties accurately and efficiently.

· Led projects and analyzed data to identify opportunities for improvement.

· Processing client requests within the prescribed timeline

· Responsible for executing the deals for the clients by processing them and reflecting them on the system.

· Auditing the work done by Team mates.

· Preparation of weekly status.

· Query Management

· Responsible to update the documentation for the activities newly performed.

· Training/ Mentoring new joiners.

· Distribution of Contract Notes and Statements to the client in boxes.

· Reconciliation of client accounts and sign off the same.

· To action all correspondences received from Clients well within time frame.

· Preparation of EOD and other reports.