Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Ramya Jagannath

Ramya Jagannath

Bangalore

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Program Manager

Salesforce
Bangalore
02.2023 - Current
  • Working closely with Director & used outstanding interpersonal and relationship-building skills to develop and nurture productive, profitable client relations.
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Recruited and trained high-achieving sales teams, aiding company success in achieving profit goals.
  • KPI Management, and drove the team to accomplish it.
  • Monitored sales leads/campaigns and conversions, motivating and incentivizing teams to continue increased business.
  • Communicated regularly with external partners to ensure alignment of strategies and goals.
  • Supported talent acquisition by sourcing optimum candidates aligned with team cultures and dynamics.
  • Oversaw training and development programs to guarantee team growth.
  • Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
  • Designed surveys for customers seeking feedback on their experience with the program offerings.
  • Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.

SR. ANALYST & TEAM LEAD - INSIDE SALES

ACCENTURE SERVICES PVT LTD
Bangalore
01.2022 - 12.2022
  • GOOGLE_FEET ON STREET
  • The agenda of the project was a consultative sales approach to meet the client in person at the Pan India level and understand their marketing needs, their industry insights, and help the customer achieve their marketing goals by partnering with Google.
  • Created numerous sales plans, designed to increase sales, upsells, and cross-sells.
  • Resolved client concerns quickly and professionally, improving retention ratings through first-class customer care.
  • Regularly exceeded profit and performance targets through outstanding client care and account development.
  • Kept client records accurate and up-to-date within CRM systems, enabling clear, accessible communication pathways.
  • Working with different industries like FMCG, Education, Government Institutions & Government bodies, Travel & tourism, Banking , Political Parties, Ecommerce Etc.
  • Pre call research of given accounts and generate leads by passing it to Google NBS team
  • Update client information in the company contact database
  • Maintain and expand client database within your assigned territory
  • Stay on top of industry trends for company growth
  • Excellent communicator with ability to work in a team towards sales targets set for the organization
  • Quota-surpassing sales representative with a history of exceeding employer expectations across diverse industries
  • Enjoy talking to people and establishing a long-term, loyal customer base
  • Convincing communicator: use consultative selling skills to identify opportunities, overcome objections, build relationships, and turn cold canvassing into sales
  • Maintaining cordial relations with T1 Distributors, T2 partners, Client and sales personnel and penetrating through innovative strategies to win the deal
  • Broke through many accounts across different locations ( Delhi, Bhubaneshwar, Chennai & Bangalore)
  • Raising brand awareness through client engagement
  • Planning, developing, and implementing field sales action plans

Sr. Inside sales account manager

SPLENTA SYSTEMS
06.2021 - 01.2022
  • Cloud Computing (Azure, AWS & Google cloud) Asset management & Supply chain products.
  • Market Research on Asset management tool & Pre call research
  • Cold Calling & lead generation/Upsell & Cross selling
  • Brand Manager for FMCG division.
  • Co-ordination with T2 partners for all marketing activities
  • Diffused challenging situations using conflict management techniques.
  • Spoke to customers in multiple languages to resolve problems and answer questions.
  • Handled customer concerns and escalated major issues to supervisor.
  • Contributed to planning, preparation and implementation of sales strategy.
  • Hired and trained staff for optimum performance against sales and marketing objectives.
  • Oversaw daily operations of customer accounts.
  • Developed excellent working knowledge of industry trends and improvements in processes.
  • Worked closely with Marketing on product launches, seasonal offers and events.
  • Kept client records accurate and up-to-date within CRM systems, enabling clear, accessible communication pathways.

Sr. Advisor _ Inside Sales Account Manager

CONCENTRIX SERVICES PVT LTD (LENOVO INDIA PVT LTD)
Bangalore
01.2019 - 02.2021
  • Working on both Retention & Acquisition clients
  • Managed long-distance domestic and international travel to meet with clients and perform sales pitches and product demonstrations.
  • Analysed customer needs to identify cross-selling opportunities.
  • Researched prospective clients to developed and execute cold call lists.
  • Hands on experience in Salesforce CRM
  • Responded appropriately and promptly to customer requests, identifying needs and resolving issues.
  • Consistently sought ways to go above and beyond job requirements and exceed customer expectations.
  • Actioned customer feedback to improve product and service provisions.
  • Database Management & hands on experience on Excel data.
  • Contributed to planning, preparation and implementation of sales strategy.

Sales Specialist

JRD SYSTEMS, USA - Detroit
03.2018 - 12.2018
  • Working for Sales Director in Detroit region
  • Actively hunting leads through market research
  • Managed and cultivated relationships with clients, regularly upselling new [Product or service] to client base
  • .Get appointment with the sales director & manage meetings with clients
  • Picked up additional tasks to aid extra curriculum activities

Key Account Manager

MADHU INFOTECH PVT LTD
05.2016 - 12.2017
  • Small and medium business taking care of Bangalore Region.
  • Cultivated solid and loyal relationships with existing clients to deliver demand generation.
  • Applied excellent negotiation, upselling and sales techniques to maximize revenue.
  • Tracked and analyzed key account trends, identifying opportunities for growth and eliminating potential threats.
  • Actively listened to customers to fully understand requests and address concerns.
  • Worked with all OEM's for IT hardware products.
  • Successfully built and maintained long-lasting client relationships through proactive communication and dealing with all matters efficiently.
  • Delivered faultless client care through clear, regular communications and targeted account development.

Sales & Marketing Executive

CRANES SOFTWARE INTERNATIONAL LIMITED, SYTAT & SIGMAPLOT
Bangalore
12.2011 - 11.2014
  • Planned, organized and executed promotional events.
  • Assessed event success and uncovered opportunities for improvement through client feedback.
  • Handled customer concerns and escalated major issues to supervisor.
  • Managed complaints with calm, clear communication and problem-solving.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Generate license for the customers for the company owned proprietary software's.
  • Identified valuable leads through several key methods, including social media, networking events and targeted marketing.
  • Phoned leads from referrals and telemarketing lists and asked appropriate questions to determine their needs and requirements.
  • Sourced, optimised and uploaded new content and images.

Education

Master of Business Administration - Finance & Accounting

ICFAI
Bangalore
2014

B.COM -

Sacred Heart's First Grade college
Bangalore
2010

PUC -

Sacred Heart's Pre-University
Bangalore
2007

SSLC -

Sacred Heart's High school
Bangalore
2005

Skills

  • Team management
  • Sales planning
  • Problem-solving
  • Business development
  • Sales and marketing
  • Sales techniques
  • Pricing strategies
  • Sales KPI management
  • Salesforce CRM
  • Marketing strategy development
  • Sales reporting
  • Market and competitor analysis
  • Digital marketing strategy
  • Brand marketing
  • Marketing campaign development
  • Client account management
  • Digital marketing
  • Inside sales / Key Account manager
  • Goal development planning
  • Team building coordination
  • Priority management
  • Hiring and firing
  • KPI management
  • Customer relationship building
  • Account management
  • Marketing and sales strategies
  • Inside and outside sales

Certification

  • Google Search Ads Certification
  • Google Display Ad Certification
  • YouTube Certification
  • Google Analytics Certification
  • AWS Certification

Accomplishments

  • Advanced from Inside Sales Account Manager to Team lead Manager to Program Manager @ salesforce
  • Recognized by management for overall behaviors, leading to hike & Incentives.

Timeline

Program Manager

Salesforce
02.2023 - Current

SR. ANALYST & TEAM LEAD - INSIDE SALES

ACCENTURE SERVICES PVT LTD
01.2022 - 12.2022

Sr. Inside sales account manager

SPLENTA SYSTEMS
06.2021 - 01.2022

Sr. Advisor _ Inside Sales Account Manager

CONCENTRIX SERVICES PVT LTD (LENOVO INDIA PVT LTD)
01.2019 - 02.2021

Sales Specialist

JRD SYSTEMS, USA - Detroit
03.2018 - 12.2018

Key Account Manager

MADHU INFOTECH PVT LTD
05.2016 - 12.2017

Sales & Marketing Executive

CRANES SOFTWARE INTERNATIONAL LIMITED, SYTAT & SIGMAPLOT
12.2011 - 11.2014

Master of Business Administration - Finance & Accounting

ICFAI

B.COM -

Sacred Heart's First Grade college

PUC -

Sacred Heart's Pre-University

SSLC -

Sacred Heart's High school

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