RAMYA K
Chennai
Summary
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
11
11
years of professional experience
Work History
Senior Executive – Vendor Management
A Check Global Solutions Pvt Ltd
Chennai
06.2017 - 11.2019
- Analyzed proposals from vendors, aiding in making informed choices.
- Successfully negotiated vendor contracts for cost-effective goods and services.
- Streamlined onboarding and approval workflows for vendors.
- Implemented quality control measures to uphold company standards.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Created reports summarizing key metrics related to vendor activities.
- Generated and maintained detailed invoice records.
Senior Customer Service Associate
Firstsource Solutions Limited
06.2016 - 05.2017
- Handled customer inquiries via calls and emails professionally
- Addressed complaints diplomatically and ensured timely resolution
- Maintained accurate customer records and updated databases
- Demonstrated adaptability and empathy in customer interactions
Executive – EBGC (Employee Background Verification)
Matrix Business Services India Pvt Ltd
07.2008 - 08.2009
- Verified candidate employment history, education, and personal details
- Coordinated with clients and internal teams for data collection
- Prepared final reports and managed invoicing processes
Education
Master of Technology (M.Tech) - Computer Science
Bharath University
Chennai01.2015
Bachelor of Engineering (B.E) - Computer Science
Jerusalem College of Engineering
Chennai01.2008
H.S.C -
Zion Matriculation HSS
Chennai01.2003
S.S.L.C -
Zion Matriculation HSS
Chennai01.2001
Skills
- Strong verbal and written communication skills
- Proficiency in MS Office (Excel, Word)
- Data management
- Ability to work independently
- Fast-paced environments
- Detail-oriented
- Focus on accuracy
- Performance monitoring
- Customer service
- Effective communication
- Strategic planning
Disclaimer
I hereby confirm that the details provided are accurate to the best of my knowledge.
Languages
- Tamil
- English
- Hindi
Personal Information
- Father's Name: K. Kannaiyan
- Date of Birth: 09/26/85
- Gender: Female
- Marital Status: Married
Timeline
Senior Executive – Vendor Management
A Check Global Solutions Pvt Ltd
06.2017 - 11.2019
Senior Customer Service Associate
Firstsource Solutions Limited
06.2016 - 05.2017
Executive – EBGC (Employee Background Verification)
Matrix Business Services India Pvt Ltd
07.2008 - 08.2009
Master of Technology (M.Tech) - Computer Science
Bharath University
Bachelor of Engineering (B.E) - Computer Science
Jerusalem College of Engineering
H.S.C -
Zion Matriculation HSS
S.S.L.C -
Zion Matriculation HSS
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