Hi, I’m
Ramya M
Senior operations analyst
Bangalore
Summary
Proven Senior Operations Analyst with a track record of enhancing performance and risk management at First Advantage. Excelled in operational forecasting and team training, significantly improving project timelines and employee engagement. Demonstrated exceptional problem-solving and customer service skills, leading to increased satisfaction and loyalty across roles.
Experienced with data analysis and process optimization to drive operational efficiency. Utilizes analytical skills and strategic thinking to streamline operations and improve performance. Track record of effective communication and collaboration to achieve results.
Overview
8
years of professional experience
Work History
First Advantage
Senior Operations Analyst
07.2021 - Current
Job overview
- Increased my performance levels with detailed monitoring and targeted improvements.
- Implemented effective risk management strategies, minimizing potential disruptions to operations and reducing financial impact.
- Managed multiple projects simultaneously while maintaining strict timelines and budgets for each initiative.
- Led initiatives focused on enhancing employee engagement, contributing to a positive work environment that promoted growth and retention of top talent.
Bigbasket.com
Customer Service Executive
09.2019 - 06.2021
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Wipro BPO
Customer Service Representative
11.2018 - 06.2019
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
HCL Technologies
Customer Support Executive
01.2017 - 10.2018
Job overview
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- support to customers facing challenges or frustration.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Facilitated team meetings to identify areas for improvement in customer service protocols.
Education
Thiruvalluvar UniversityTirupattur, India
Bachelor of Arts from Computer Science
04.2001
Skills
Team Training
Timeline
Senior Operations Analyst
First Advantage
07.2021 - Current
Customer Service Executive
Bigbasket.com
09.2019 - 06.2021
Customer Service Representative
Wipro BPO
11.2018 - 06.2019
Customer Support Executive
HCL Technologies
01.2017 - 10.2018
Thiruvalluvar University
Bachelor of Arts from Computer Science
04.2001
Similar Profiles
Kelly ComtoisKelly Comtois
Data Entry Specialist at First AdvantageData Entry Specialist at First Advantage
Aswathi M SanilAswathi M Sanil
Operations Analyst at First AdvantageOperations Analyst at First Advantage
Lauren JacksonLauren Jackson
Employment Verification Specialist at First AdvantageEmployment Verification Specialist at First Advantage
Phoenix BurchfieldPhoenix Burchfield
Criminal Background Researcher at First AdvantageCriminal Background Researcher at First Advantage
Muskan JainMuskan Jain
Associate – Bid Management at Subex Ltd.Associate – Bid Management at Subex Ltd.