RAMYA M.R
Palakkad
Summary
Office administration and billing professional with 15+ years across telecom , banking ,collections,hospitality and account support, reception and telecalling and customer service, delivering accurated records and timely follow-ups. DCA - certified; proficient with MS office , data entry, and billing system. Known for clear communication, team work , and adaptability; ready to contribute in assistant accountant , front office or customer support roles.
Overview
20
20
years of professional experience
Work History
Assistant Accountant AND BILLING
SIMPLE PACK ( PACKING MATERIAL SOLUTION)
PALAKKAD
10.2020 - Current
- Managed accounts payable and receivable processes for packing materials.
- Prepared financial statements and monthly reports for management review.
- Reconciled bank statements to ensure accurate financial records.
- Supported audits by organizing financial documentation and reports.
- Utilized accounting software to streamline data entry and reporting tasks.
- Managed daily banking transactions, including deposits, withdrawals, and transfers.
- Organized and maintained filing systems for all accounting documents.
- Coordinated timely payments from vendors, clients, and account holders.
- Performed month-end close procedures such as journal entries and reconciliations.
Receptionist, OFFICE ASSISTANT AND BILLING STAFF
NOORJEHAN RESTUARENT AND NOORJEHAN CATERING SERVICE
PALAKKAD
04.2011 - 08.2017
- Greeted and assisted customers with inquiries and reservations.
- Scheduled appointments for catering services and restaurant events.
- Managed phone calls, directing them to appropriate staff or departments.
- Handled customer complaints professionally, escalating issues when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Collaborated with team members to improve front desk operations and service flow.
OFFICE ASSISTANT AND TELLECALLER
HDFC BANK ( LOAN RECOVERY AGENCY)
PALAKKAD
03.2009 - 02.2011
- Assisted with document verification and compliance checks for loan recovery.
- Coordinated communication between clients and loan recovery agents.
- Prepared reports summarizing loan recovery activities and client interactions.
Office Assistant
VODAFONE OFFICE
PALAKKAD
04.2006 - 06.2007
- Organized and scheduled meetings for team members and executives.
- Maintained filing systems to ensure efficient document retrieval.
- Prepared reports and presentations using Microsoft Office tools.
Education
High School Diploma -
GHSS MANKARA
PALAKKAD 03-2005
DCA - Computer Applications Development
G TECH
PALAKKADSome College (No Degree) - NTTC
GRACE INTITUTE
PALAKKADSkills
- Account reconciliation
- Financial reporting
- Account management
- Bookkeeping processes
- Audit support
- Customer relationship management
Languages
English
Intermediate (B1)
B1
Malayalam
Native
Native
Tamil
Advanced (C1)
C1
References
References available upon request.
Affiliations
- Gym workout
Timeline
Assistant Accountant AND BILLING
SIMPLE PACK ( PACKING MATERIAL SOLUTION)
10.2020 - Current
Receptionist, OFFICE ASSISTANT AND BILLING STAFF
NOORJEHAN RESTUARENT AND NOORJEHAN CATERING SERVICE
04.2011 - 08.2017
OFFICE ASSISTANT AND TELLECALLER
HDFC BANK ( LOAN RECOVERY AGENCY)
03.2009 - 02.2011
Office Assistant
VODAFONE OFFICE
04.2006 - 06.2007
High School Diploma -
GHSS MANKARA
DCA - Computer Applications Development
G TECH
Some College (No Degree) - NTTC
GRACE INTITUTE