Ramya N

Recruitment and selection: Attracting, Sourcing, and selecting candidates for open position.

Managing employee relations, including conflict resolution and ensuring compliance with company policies.

Training Coordination: Scheduling, coordinating, and managing training sessions, workshops, and other learning activities for employees.
Learning Management Systems (LMS): Maintaining and updating the organization's LMS, including uploading training materials, tracking employee progress, and generating reports through Workday Tool.
Needs Assessment: Conducting needs assessments to identify skill gaps and training requirements within the organization.
Content Development: Assisting in the development of training materials, e-learning modules, and other learning resources to support employee development initiatives.
Evaluation and Feedback: Collecting feedback from employees and stakeholders to assess the effectiveness of training programs and make improvements as necessary.
Compliance Training: Ensuring that employees receive mandatory compliance training on topics such as safety, diversity, and ethics, and maintaining records of completion.

Review and Moderate the Content by following the policies, guidelines and provide decision based on prescribed guidelines.

Ensuring that end users get an application without any error or disturbing content.

Making sure an application falls under company policies and guidelines.

Familiarity with Internet Policy and Content Moderation environments.

Superior time management skills and ability to meet deadlines with minimum supervision.

Knowledge of blended BPO process.

Responsibility for delivering client focused training to address the new hire, product update and recursive training requirement of Organization in support of client programs to ensure superior workforce presentation with best in class service and delivery.

Maintaining relevant product knowledge for each account by taking calls, attending clients and cross functional meeting as needed and side by side observation.