Ramya Nagaraj
Senior Engineer, Technical Support
Chennai
Summary
Experienced Senior Engineer with excellent client and project management skills. Action-oriented with over 2 years of experience and a strong ability to communicate effectively with technology, executive, and business audiences.
Overview
3
3
years of professional experience
Work History
Senior Engineer- Mitel
Movate (previously csscorp), ETAS
Banglore
03.2022 - Current
- Provided exceptional technical support to clients.
- Identified and investigated network issues, maintained, and upgraded hardware and software, and assisted in replacing required parts.
- Worked on the constant improvement of customer service and satisfaction with provided services.
- Recognized by the company for monthly performances.
Engineer - Vonage
Movate (previously csscorp), CTAS
Chennai
12.2020 - 02.2021
- Identified, performed troubleshooting, diagnosed, and worked to resolve VOIP issues.
- Responsible for customers billing issues and account changes
- Rewarded Star Performer of the year - 2022
Education
Bachelor of Engineering - Electronics and communication
Syed Ammal engineering college
Ramanathapuram, TNHigher secondary -
Spic Nagar Higher secondary school
Thoothukudi, TNSecondary -
Geetha Matric Higher Secondary School
Thoothukudi, TNSkills
Excellent communication skills - good interpersonal and influencing skillsundefined
Timeline
Senior Engineer- Mitel
Movate (previously csscorp), ETAS
03.2022 - Current
Engineer - Vonage
Movate (previously csscorp), CTAS
12.2020 - 02.2021
Bachelor of Engineering - Electronics and communication
Syed Ammal engineering college
Higher secondary -
Spic Nagar Higher secondary school
Secondary -
Geetha Matric Higher Secondary School
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