MS Office
Ramya Nair
Associate Director, Operations
Hyderabad
Summary
Strategic and impact-focused globally experienced Operational Leader with 15+ years of success in steering large complex clinical and imaging program execution across the pharmaceutical, drug development & clinical research industry. At global leaders like Parexel and Calyx, led cross-functional teams across regions to deliver critical project milestones, transforming complex operations into agile, tech-enabled ecosystems. Recognized for pioneering operational frameworks that align with global regulatory standards, enhance delivery speed, and uplift quality. Adept at leading through change, scaling high-performing teams, and embedding innovation into execution. Known for driving transformation, sustain excellence, enhancing operational agility, and shaping high-performing, inclusive cultures that deliver sustained organizational value.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Associate Director, Operations
Calyx- Parexel Informatics
01.2020 - 12.2024
- Directed global Imaging Operations, aligning cross-functional teams to organizational goals, enhancing delivery excellence across 150+ FTEs, and consistently meeting or exceeding operational KPIs and client SLAs.
- Spearheaded operational transformation initiatives, leveraging analytics, process reengineering, and digital workflows to achieve a 15–20% boost in productivity and scalability.
- Established a global escalation framework, increasing issue resolution speed by 40%, while elevating client confidence and ensuring delivery continuity across time zones.
- Enabled resource agility by synchronizing Project Management and Image Management functions, resulting in optimized capacity planning, forecast accuracy, and on-time project delivery.
- Developed and executed performance governance frameworks, including KPIs, feedback loops, and performance improvement plans, reducing underperformance by 25% across teams.
- Institutionalized a high-performance culture through structured goal setting, recognition systems, and individual development plans, increasing team engagement and retention.
- Mitigated regulatory and delivery risks via proactive risk assessments, CAPA frameworks, SOP refinements, and compliance audits, resulting in improved audit readiness and client satisfaction scores.
- Led business continuity and holiday-readiness planning, ensuring zero disruption during critical cycles and global outages through pre-emptive operational and staffing strategies.
- Launched strategic stakeholder engagement models, acting as a key liaison between delivery teams, sponsors, and executive leadership—enhancing transparency and accelerating decision-making.
- Pioneered capacity modelling and scenario-based planning, using predictive analytics to align workforce allocation with fluctuating demand and project criticality.
- Designed outcome-focused operational offsites, fostering solution innovation, cross-functional alignment, and continuous improvement in quality and service standards.
Senior Manager, Operations
Parexel International
11.2018 - 12.2019
Manager, Operations
Parexel International
08.2015 - 10.2018
Team Lead
Parexel International
04.2008 - 07.2015
Client Relations Specialist
Tata Group
08.2007 - 03.2008
Education
Master of Sciences - Microbiology
Osmania University
01.2005 - 01.2007
Skills
- Imaging & Clinical Operations Strategy
- Global People Leadership
- Capacity Planning & Resource Forecasting
- Performance Management & Talent Development
- Risk Management & Regulatory Compliance
- Cross-functional Stakeholder Engagement
Accomplishments
- Trained and Certified in People Leader Development Sessions (PLDS)
- Certification on Bone Densitometry (DXA)
Software
Timeline
Associate Director, Operations
Calyx- Parexel Informatics
01.2020 - 12.2024
Senior Manager, Operations
Parexel International
11.2018 - 12.2019
Manager, Operations
Parexel International
08.2015 - 10.2018
Team Lead
Parexel International
04.2008 - 07.2015
Client Relations Specialist
Tata Group
08.2007 - 03.2008
Master of Sciences - Microbiology
Osmania University
01.2005 - 01.2007
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