Ramya Nandam
Hyderabad
Summary
Dynamic professional with a proven track record at Amazon Development Center, excelling in critical thinking and problem-solving. Successfully implemented a customer feedback system that enhanced issue resolution efficiency. A committed team player with excellent communication skills, dedicated to delivering results and continuously learning new technologies.
Overview
2
2
years of professional experience
Work History
Charge Inquiry Specialist
Amazon Development Center
Hyderabad
04.2024 - Current
- Researched and resolved discrepancies between invoices and payments time frame.
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established time frame.
- Developed and maintained a knowledge base of customer service documents and processes to reduce customer inquiry times.
- Implemented a customer feedback system that proactively resolves customer issues before they become complaints.
- Collaborated with cross-functional teams to resolve customer issues in a timely and effective manner.
Virtual Customer Service Associate
www.amazon.co.uk
Visakhapatnam
06.2023 - 09.2025
- Assisted customers with locating items and providing product information.
- Created and Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
- Drafted customer service policies and procedures that standardized customer service operations and improved customer experience.
Education
Masters in Business Administration -
Visakha Institute of Professional Studies
Visakhapatnam08.2023
Skills
- Good team player
- Critical thinking and problem solving
- Excellent Communication Skills
- Time Management Skills
- Organizational Skills
- Knowledge in Application Integration using MS-Excel, MS-Word, and PowerPoint
- Good Interpersonal skills
- Commitment
- Result oriented
- Hard working
- Quest and zeal to learn new technologies
- Undertake challenging tasks
Hobbies and Interests
- Reading books
- Traveling
- Cooking
Languages
- English
- Hindi
- Telugu
Timeline
Charge Inquiry Specialist
Amazon Development Center
04.2024 - Current
Virtual Customer Service Associate
www.amazon.co.uk
06.2023 - 09.2025
Masters in Business Administration -
Visakha Institute of Professional Studies
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