Ramya NP

• Optimized instructor-led courses for remote delivery via webinars or virtual classrooms during challenging times or travel restrictions.
• Consistently exceeded targets for reducing time-to-proficiency for new hires in the region
• Collaborated closely with senior leadership to align regional training initiatives with company objectives and goals.
• Developed strong relationships with stakeholders, ensuring open communication channels for feedback on training effectiveness.
• Evaluated success of training programs using key performance indicators, adjusting content as needed to optimize outcomes.
• Mentored & developed junior trainers, sharing best practices and providing guidance for their professional growth.
• Selected and assigned instructors to conduct specific training programs.
• Directed training programs and development paths for sales executives & optometrists

• Managed New hire training for over 2000 employees in the last 2 years with a throughput of 94%
• Performance management of Month1-Month3 employees in the region, with 75% of employees being at 100% target achievement and 70+ NPS
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Organized,reviewed and edited training manuals, multimedia visual aids, and other SOP documents for training relevance.
• Selected and assigned facilitators to conduct leadership training programs basis evaluation.
• Drove departmental performance through focused team operational reviews, structured coaching, and training audits.
• Conducted orientation sessions to upskill OJT mentors
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Trained staff during demonstrations, meetings, conferences, and workshops.
• Directed and facilitated training programs and development paths for managers and supervisors.

• Responsible for NHT, Coaching OJT Mentors, Buddy trainers and monitoring their store performance basis Business KPI’s

• Responsible for Monitoring Sales & NPS of trainees under Month1 – Month3 post training to ensure they meet business needs

• Identified training needs and delivered content via Hub training

• Assisted in the development and completion of the OJT Store manager manual with detailed SOP content creation from scratch

• Actively involved in script writing and recording rebuttal audios for telesales training PAN India during the pandemic

• Assessed and certified AOM's & SM's on "Floor coaching model" through TTT

• Instrumental in turning around 8 out of 11 High deficit stores in Bangalore with an overall sales improvement of 9% as a part of the Avenger Pilot Project.

• Conducted Customer Obsession refresher trainings cross region for 80 stores with high experience issues and coach them on store experience gaps

• Supervised 9 stores with a turnover of approximate 127 million in revenue, out of which 2 where flagship stores with a revenue over 2 million in a month
• Maintained an average conversion of 28% with an average ATV above 3400 for the area throughout the year
• Responsible for continuously analyzing the customer experience throughout the customer journey during store visits and mentoring SM’s & Executives basis NPS observations
• Consistently managed an overall NPS of 70+ for 4 consecutive months with consistent follow-up and daily tracking
• Managed the performance of 48 employees who directly reported to me, through weekly reviews and One-One coaching
• Upheld the highest standards of SOP adherence across stores through regular store walks with store team and monitoring wooqer checklists
• Acted as a liaison between the Customer service, Merchandising, HR & Recruitment, Accounts & Warehouse to ensure smooth functioning of operations at ground level
• Instrumental in the recruitment process to hire new SM’s & SA’s basis the core competencies of the organization

• My management portfolio comprised of 8 stores with a turnover of 126 million in revenue
• Had total of 38 sales executives & 8 store managers who directly report to me
• Management of retail Operations, centralized and focused around HR and Staffing, Training and development, Team development, Merchandising, Inventory, Minimization of revenue loss
• Conduct weekly one on ones with the managers to roll out their performance criteria, KPI’s, projected sales forecast with Q&A sessions
• Established a Collaborative relationship with Merchandising, Distribution department, Accounts, HR and Warehouse to ensure seamless operations of all stores
• Category Merchandise analysis, to identify the top 20% merchandise which contributes to about 80% of the revenue and bridge any gaps, reducing broken assortment cases
• Ensuring continual service improvements are adhered to by looking at methods to improve key parameters at the store level i.e ASP (average selling price), UPT (Unit per transaction), NFT %( Non-footwear contribution), ABV (Average bill value)
• Understand the product trends and pricing of immediate competitors, to revise the merchandise mix
• Control aged stock at district level, by obtaining discount approvals several times throughout the year in addition to following FIFO mechanism and along the line take action for slow movers
• Ensure the stores ambience is maintained, by focusing on the specifics like hygiene of selling and stock area, furniture’s and fixtures
• Ensuring the merchandise display adheres to the visual display guidelines.