RAMYA P

Roles and Responsibilities:

• Understanding the business model and customer requirements.
• Analysis for the best approach for problem solution and development.
• Direct communication with client, business, and technical analyst onshore, individually facilitating better understanding of business requirements and on-time completion of tasks.
• Setting up the templates and process for the project based on the guidelines.
• Managing of 400+ servers in a distributed and highly available critical infrastructure Supporting Prod infrastructure and maintaining Servers in Open stack environment
• Collaborated with developers in order to troubleshoot application related issues quickly.
• Being top on the Customer-related, User-facing issue and resolving it in agreed SLA.
• Performing deployments as per the Change Management.
• Communicating with the HPE team for hardware-related issues and fixing them.
• Help engineering teams implement new technologies in development for future production deployment.
• As a team member of a DevOps engineer delivery, providing 24/7 support to the production environment and solving issues within the agreed SLA.
• Actively monitor and administer the applications and hosting environment to increase efficiency, improve reliability, and minimize downtime.
• Presenting the weekly decks and monthly decks.
• Performing the wargames on the lower environment.
• Installing and upgrading OS patches as per customer requirements.
• Creating and performing change management requests.
• Presenting the SysQ Audit for the environment on a quarterly basis.
• Using Ansible configuration management for deploying changes on servers.
• Monitored system health using Splunk, Grafana, and OP5 for early detection of issues.

• Comcast Corporation is a leading global media and technology company that is at the forefront of transforming the digital landscape.
• With a rich history spanning decades, Comcast is renowned for providing cutting-edge telecommunications, internet, and entertainment services to millions of customers worldwide.
• I worked for their Comcast RDK-Jenkins project as a Build Engineer in an Agile environment.
• Currently, I’m working as a DevOps Engineer in Comcast DNSP (Email Operations) project.

Roles and Responsibilities:

• Setting up Continuous integration with Jenkins and making use of a wide range of plugins for a developer-friendly workflow.
• Working with development teams to provide support and solutions for automation.
• Working within an Agile development process.
• Developing automation systems to increase team performance and quality.
• Providing timely communication on significant issues.
• Integrating third-party tools like Git, Jira, JFrog Artifactory, and AWS S3 Bucket.
• Performing database backups and restores. Performing maintenance and troubleshooting of continuous build/deployment systems.
• Building and supporting a continuous integration framework based on Jenkins.
• Configuring and maintaining the jobs as per the developer requirements.
• Working on enhancement of Jenkins for better workflow.
• Created Jenkins jobs for automated build processes with email notifications.
• Troubleshot and resolved build failures due to missing files or incorrect configuration settings.
• Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
• Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.