Ramya Pelluri

• Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
• Conducted research to evaluate systems design and process efficiency.
• Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
• Worked closely with product teams to define and prioritize partner feature requests
• Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
• Optimized resource allocation across multiple projects by utilizing advanced project management tools and techniques for more efficient scheduling and task prioritization.
• Collaborated with developers on creating user-friendly interfaces that simplified complex workflows within custom-built solutions.
• Created and implemented innovative business solutions to support corporate objectives.
• Accelerated project delivery with effective management of cross-functional teams, adhering to agile methodologies and best practices.
• Managed end-to-end software development life-cycle, from initial requirements gathering to post-implementation support and maintenance.
• Communicated with partners and clients to update product and implementation status at technical or functional level.
• Managed project planning, resource allocation, scope, schedule, status and documentation.
• Delivered high-quality solutions on time and within budget through diligent adherence to project scope, timelines, and resource constraints.
• Managed project scope, schedule, status and documentation.
• Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
• Installed, integrated and deployed CCM product in client environments.
• Reduced system downtime through proactive monitoring, maintenance, and optimization of IT infrastructure.
• Spearheaded the migration of legacy systems to modernized architecture, reducing operational expenses while increasing overall functionality.
• Conducted post-sale requirements gathering, analysis and documentation.
• Provided technical leadership and mentoring for junior team members, fostering a supportive learning environment that promoted skill development and career growth.
• Enhanced customer satisfaction by collaborating closely with stakeholders to define business requirements and translate them into technical solutions.
• Leveraged cloud technologies to optimize costs, improve scalability, and facilitate seamless integration across platforms.
• Provided support during customer implementations and applied industry best practices.
• Mitigated risks associated with solution implementations by conducting thorough assessments of potential vulnerabilities prior to deployment.
• Conducted technical workshops and education sessions for customers and Business teams.

With strong understanding of ISU and SAP Customer Billing & Correspondence Management, successfully executed implementation, migration, upgrade, and AMS. And broad experience ranging from front end design implementation to back-end application build for multiple customers.

Broad experience in customer billing, correspondence management, web content management, front-end design implementation to back-end application build:

o SAP ECC & CRM Invoice and Correspondence printing

o Open Text - Streamserve and Exstream, Archive Server and ICC/OCR

o Open Text - Content Server core & optional modules (LiveLink)

o Open Text – Web Site Management (RedDot)

o Integration with third party tools like RightNow (Knowledge Management tool), Google Analytics, and Google Maps

o System migration and upgrade

o Re-design