Proven track record in enhancing customer service efficiency and workflow optimization at Accenture Solutions Private, leveraging skills in data analysis and active listening. Excelled in team collaboration, significantly improving operational processes and customer satisfaction. Mastered multitasking and problem-solving, ensuring high-quality support and training, leading to a marked increase in loyalty and repeat business.
Hi, I’m
Ramya PV
Global Learning Operations Analyst
Bengaluru,KA
Summary
Overview
9
years of professional experience
Work History
Accenture Solutions Private
Customer Support Executive
07.2017 - 07.2019
Job overview
- Provided personalized assistance to customers, tailoring responses to individual needs and preferences.
- Championed continuous improvement initiatives, actively seeking ways to enhance the effectiveness and efficiency of customer service processes.
- Collaborated with team members to improve overall customer service performance and achieve company goals.
- Managed calls, emails support to the customers and responded before the targeted deadline.
- Maintained a consistent quality scores.
Accenture Solutions Private
Learning Operations Analyst
07.2019 - Current
Job overview
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Collaborated with Session Planner to send out the session invites on time, support the virtual meetings/session with zero escalations.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Enhanced faculty satisfaction by promptly addressing inquiries, trained the faculties on the tool, resolving issues during the faculty prep call and live session to have a high standard customer service.
- Provided pre-session and post session support for premium/basic virtual trainings.
- Completed tasks in DST on targeted time.
- Participated in industry conferences and workshops to stay current on best practices in Learning and Development methodologies.
- Provided coaching and mentoring to team members.
- Up-skilled as in when required and maintained a realtime process expert.
247.ai
Customer Service Representative
06.2015 - 01.2017
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Seshadripuram Main CollegeBengaluru, India
Bachelor of Science from Computer Science
06.2015
University Overview
- Professional Development Course: Tally, C programming, MS Excel.
Skills
Data Analysis
Timeline
Learning Operations Analyst
Accenture Solutions Private
07.2019 - Current
Customer Support Executive
Accenture Solutions Private
07.2017 - 07.2019
Customer Service Representative
247.ai
06.2015 - 01.2017
Seshadripuram Main College
Bachelor of Science from Computer Science