Ramya R
Chennai
Summary
Experienced customer service representative recognized for outstanding rates of customer satisfaction, prompt remedies, and reliable work. Accustomed to approaching situations creatively and getting results through attentive listening and smooth communication.
Overview
12
12
years of professional experience
Work History
Senior Customer Service Representative
Allsec Technologies
Chennai
11.2022 - 07.2024
- Managed and resolved high-priority customer concerns efficiently.
- Maintained case details for the Overall Team.
- Supported the team lead in developing training materials for new agents.
- Coordinated with other departments to resolve complex customer issues quickly.
- Highlighted the repeated complaints to the clients to get timely resolution and to enhance customer satisfaction.
Senior Customer Service Representative
SBI Cards Payments and Services pvt ltd
Chennai
12.2014 - 09.2020
- Managed incoming calls from customers seeking assistance with their credit cards and provided solutions accordingly.
- Analyzed customer data to identify opportunities for upselling services.
- Achieved Product Sales ( card based loans)Targets in monthly basis.
- Worked in different Domains like product Sales, Services and rewards points redemption.
Customer Service Associate
Hinduja Global solutions
Chennai
03.2012 - 09.2012
- Provided customers with accurate information about products, services, features, and benefits.
- Maintained knowledge of current promotions and new products to inform customers.
- Answered incoming customer calls regarding account inquiries, Deposits related data and product information.
- Promoted Online banking services through guided tutorials.
Education
Bachelor of Science - Information Systems Management
Hindustan University
Chennai05-2010
Skills
- Escalation management
- Basics of Excel
- Call Center Operations
- Positive and professional
- Coordination
- Active Listening
- Building rapport
Languages
English
First Language
Tamil
Proficient (C2)
C2
Malayalam
Upper Intermediate (B2)
B2
Accomplishments
- League of Excellence Certificate for Consistence Performance
- Best Performer award for the year 2023
Timeline
Senior Customer Service Representative
Allsec Technologies
11.2022 - 07.2024
Senior Customer Service Representative
SBI Cards Payments and Services pvt ltd
12.2014 - 09.2020
Customer Service Associate
Hinduja Global solutions
03.2012 - 09.2012
Bachelor of Science - Information Systems Management
Hindustan University