RAMYA RACHARLA

I've managed customers enquires telephonically and via chat by focusing on the customers issues and needs.

TELEPHONE BANKING

• Delivering prompt and precise information to customers and guaranteeing a favorable interaction.
• Handled an average of 50 calls per day, by responding to customer issues, in an efficient, friendly and being empathic if required.
• Resolved customers issues in a professional manner, utilizing active listening and problem solving abilities to achieve utmost customer satisfaction.

COVERSATIONAL BANKING

• To handle multiple customers, by providing accurate and timely information along with active reading and responding accordingly.
• Responsible for servicing any general saving account, current account, credit card and personal loan inquires along with recording customer dissatisfaction.
• Helping and guiding customers to explore the available self serve options.

• Review and interpret saving account opening documents, associated with regulatory and internal policies.
• Coordinate with branch staff to action and process the urgent account opening form.
• Identification and analysis of documents to conduct detailed customer due diligence.
• RE-KYC: conduct periodic reviews of existing account holder documents.
• Detailed scrutiny and verification of issued ID proofs.