Ramya Rajanna

• Be the trusted advisor to the EMEA sales team, collaborating on pricing, product, and commercial terms for non-standard transactions
• Acted as the subject matter expert (SME) on all channel processes, managing partner support via case queue oversight and collaborating with internal channel teams to resolve escalations and optimize workflows
• Led onboarding initiatives for new hires within the Global Partner Organization, ensuring seamless integration and accelerated ramp-up.
• Participate in User Acceptance Testing (UAT) for specific projects within Salesforce (SFDC)
• Managed contract lifecycle activities by reviewing and editing SOWs, change requests, and service agreements to mitigate risk and ensure alignment with business goals.

• Coordinated cross-departmental projects, ensuring timely execution of key initiatives aligned with organizational goals.
• Analyzed and interpreted complex data sets to inform strategic decision-making and improve operational efficiencies.
• Developed and maintained comprehensive reporting systems, streamlining processes for data collection and analysis.
• Facilitated training sessions for new staff, enhancing team capabilities and promoting adherence to best practices within the organization.
• Worked as Compliance approver on behalf of client to approve deals.
• Collaborated with stakeholders to define project scopes and objectives, leading to successful completion of multiple high-impact projects.
• Implemented process improvements that led to significant time savings and increased accuracy in deliverables.

● Managed team of employees and Doctors, training them.

● Collaborated with team members to achieve target results.

● Increased customer satisfaction by resolving issues

● Worked with clients like Maxlife, Bajaj, Birla to understand needs and provide excellent service.

● Analyzed Doctors call for quality, compliance and ethic implementation.

• Resolved 50+ customer inquiries daily via chat with a 95% satisfaction rate.
• Handled escalated issues with professionalism, reducing churn by 20%.
• Trained 5+ new team members, contributing to faster onboarding and improved performance.