RAMYA RAJENDRA
Dallas
Summary
Result focused and action-oriented Telecom IT professional with 19 years of experience working with Tier 1 Telecom clients in US and Australia providing complex program delivery, solution development, solution design and consulting practices. Devises solutions and tailors' strategy to achieve business objectives. Delivers large and complex programs successfully and negotiates tactfully with key service providers. Directs teams to deliver optimum solution, oversees solution development, implementation and support. Key strengths lie in designing and developing OSS/BSS, Service Activation, Order Orchestration, Service Assurance, Network Inventory, Network Design and Assign automation, Network Fault Monitoring and Correlation. Drives outcomes, and applies perseverance and integrity in all areas. Respected Enterprise Architect with history of creating system architectures that reduce costs and streamline operations. Ready to create design plans from whole cloth or tackle revamps of disparate networks full of outdated systems. Uses emerging and nascent technologies to create stress-free operations both on site and via remote locations and online.
Overview
21
21
years of professional experience
1
1
Certification
Work History
ENTERPRISE ARCHITECT
VERIZON COMMUNICATIONS
07.2022 - Current
- Provided end to end design for complex wireless requirements in the Ordering, Fulfilment, Provisioning, Fraud management, Customer journey for Enterprise customers.
SENIOR CONSULTANT
INFOSYS TECHNOLOGIES
10.2018 - 06.2022
- Managed the product lifecycle management of new Security Services and Professional Services products for large scale Enterprise customers in Verizon from Quote to Order, Order to Fulfilment, Provisioning to Billing.
SENIOR CONSULTANT
INFOSYS TECHNOLOGIES
07.2017 - 04.2018
- Involved in the development of Order Management enhancements in Java and PL/SQL.
SENIOR SOFTWARE ENGINEER
NOKIA / Alcatel-Lucent
07.2008 - 03.2017
- Led the solution design and development of the Order Orchestration in the integration of legacy Copper networks with the proposed Fibre (FTTN, FTTB, FTTX) solution for a billion-dollar turnkey project for the biggest broadband network integration in Australia.
SYSTEMS ENGINEER
ERICSSON
07.2007 - 07.2008
- Integration of additional devices in SDH, PDH and VoPC domains for Telstra Business Operations in Network Monitoring division by developing rules files which would read the alarms and process the alarms based on requirements.
TECHNICAL SPECIALIST
INFOSYS TECHNOLOGIES
10.2005 - 06.2007
- EMS Features Development with respect to Configuration Management in FCAPS for CTM (Cisco Transport Manager) in Core Java.
SOFTWARE ENGINEER
RUKSUN TECHNOLOGIES
04.2005 - 07.2005
- Involved in the requirements analysis phase and preparation of design models and documenting the software requirements specifications.
SOFTWARE ENGINEER
SPADE CONSULTANTS
01.2004 - 03.2005
- Interaction with the customers for understanding and gathering the requirements and defining the business problem.
Education
Masters in Computer Science -
University of Pune
Pune, IndiaPGP Machine Learning and Data Science -
University of Austin
Skills
- SQL, PL/SQL, Perl, Core Java, C, C, J2ME, JavaScript, NodeJS, JSON, Python, REST, Springboot, Microservices, UNIX, Oracle, Mongo DB, Machine Learning algorithms, GenAI techniques
- Telecom Order management, Order Fulfilment, Service Activation, Service Assurance, workflow management, Network and Element Management Systems, FCAPS in OSS/BSS, SDN/NFV
- Machine learning frameworks like Supervised and Unsupervised learning, NLP, Neural Networks
- Incorporating the use of LLMs and RAGs to improve the performance of contact center by automating the process resulting in 50% rise in the overall revenue
- End to end OSS/BSS delivery from requirements gathering, developing the requirements into solution, unit testing and delivery
- Strong understanding of Order Fulfillment, Service Inventory, Order Management from Order Orchestration through workflow management to Service Activation and Enablement using industry COTS packages
- Strong understanding of Network Management, Element Management systems by developing modules in Java which speaks to the Networks and handles Network requests and functions
- Good knowledge of telecom industry frameworks - ITIL, eTOM, SID and TAM
- Experienced in end-to-end Solution Delivery
- Good understanding of IaaS using AWS and networking in the form of SDN/NFV
- Agile and Waterfall Software Methodologies
- Problem Solving - Resolutions
- Cross Cultural Environments
- Software development and software design principles
- Experience in multiple transformation programs
- System Architecture Design
- Machine Learning
- Critical Thinking
- Team Collaboration
- Effective Communication
- Decision-Making
Certification
AWS Certified Developer Associate
Timeline
ENTERPRISE ARCHITECT
VERIZON COMMUNICATIONS
07.2022 - Current
SENIOR CONSULTANT
INFOSYS TECHNOLOGIES
10.2018 - 06.2022
SENIOR CONSULTANT
INFOSYS TECHNOLOGIES
07.2017 - 04.2018
SENIOR SOFTWARE ENGINEER
NOKIA / Alcatel-Lucent
07.2008 - 03.2017
SYSTEMS ENGINEER
ERICSSON
07.2007 - 07.2008
TECHNICAL SPECIALIST
INFOSYS TECHNOLOGIES
10.2005 - 06.2007
SOFTWARE ENGINEER
RUKSUN TECHNOLOGIES
04.2005 - 07.2005
SOFTWARE ENGINEER
SPADE CONSULTANTS
01.2004 - 03.2005
Masters in Computer Science -
University of Pune
PGP Machine Learning and Data Science -
University of Austin
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