RAMYA RAMESH

Project: AXA XL Insurance

Duration: 4.4 years.

Domain: Insurance.

Role: UiPath Developer.

Support Tools: UiPath, Jira, TFS.

Project Experience:

• Used tools like Jira and ServiceNow for defect tracking.
• Developed unattended robotic bots using UiPath and the REFramework to automate business processes.
• Integrated automations with applications via APIs and databases.
• Automated web-based, Outlook, and desktop applications.
• Worked within an Agile framework, contributing to daily stand-ups, sprint planning, and retrospectives.
• Ensured reusable components were designed and developed where applicable.
• Troubleshot and debugged issues in RPA bots, implementing fixes and enhancements.
• Collaborated with Business Analysts (BAs) to design and create solution documents.
• Have a foundational understanding of SQL databases.
• Managed a team of four associates during the UiPath 23.10 version upgrade project.
• Created test case documents for version upgrade testing.
• Resolved local administration and user access issues in the new version, with assistance from the UiPath support vendor.
• Resolved license activation issues.
• Completed CyberArk integration for the Orchestrator application pool and credential store.
• Successfully completed the 2021.10 and 2023.10 upgrades on time, and received client appreciation.
• Managed Orchestrator installation, SSL certificates, and other infrastructure-related issues.

• Project: AXAXL Insurance
• Duration:2.6 years
• Domain: Insurance
• Role: RPA Support
• Support Tools: JIRA, TFS, UiPath, DB.
• Project Experience:
• New deployment for all RPA environments, adding bots, assets.
• Analyzing the root cause of the bot failure with logs, running in attended mode.
• I worked on the UiPath upgrade to the 2019 version from the 2018 version successfully, with appreciation from the client.
• Handling server issues and bot server setups.
• Experience in UiPath runtime license and server-allowed session logon.
• I worked with the UiPath vendor for upgrade issues.
• Experience in Truncuipath DB for UiPath upgrade.

• Project: AXA XL Insurance
• Duration: 2 years.
• Domain: insurance.
• Role: AS400 support as Business Analyst, .NET support.
• Support Tools: JIRA, ServiceNow ticketing tool, TFS.
• Project experience:
• Issues, handling priority tickets.
• Handling change requests for production releases.
• Gather and analyze the business requirements of new change requests from the client.
• Analyzing the root cause of the issues for .NET-based applications and fixing the priority issues.
• Joining SOT calls to analyze the priority issues with all dependent teams.