Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Ramya Vijaykumar

Chennai

Summary

Accomplished Manager with extensive experience at Amazon, specializing in risk management, quality assurance, and process optimization. Proven expertise in leading cross-functional teams to surpass quality standards and enhance operational efficiency. Demonstrates exceptional strategic planning and team leadership skills, successfully managing a team of over 150 professionals while driving continuous improvement initiatives in dynamic environments.

Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Overview

20
20
years of professional experience

Work History

Manager III

Amazon
CHENNAI
02.2019 - Current
  • Managed risk by developing and implementing effective risk management strategies in various domains including retail, shopping and videos
  • Utilized various software and tools to streamline processes and optimize performance.
  • Achieved cost-savings by developing functional solutions to problems.
  • Executed advanced troubleshooting to resolve intricate issues for diverse last mile teams.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Directed workforce of more than 130 toward maintaining exceptional service standards.
  • Supervised nearly 10 managerial personnel, including both direct and indirect positions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Provided recommendations for improving operational efficiency and effectiveness.
  • Provided technical guidance and direction to team members in order to ensure successful completion of tasks.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Prepared presentations highlighting key findings from completed projects for executive leadership review.
  • Led cross-functional teams in developing innovative solutions for complex problems.
  • Participated in professional development opportunities to stay current with industry trends and technologies.

Quality Assurance Manager

Cognizant
Chennai
08.2005 - 02.2019
  • Managed the development and maintenance of quality management systems (QMS), ensuring continuous improvement and efficiency.
  • Supervised and guided inspectors, technicians, and other staff.
  • Directed team responsible for thorough testing of both web and mobile apps.
  • Communicated updates on progress or changes in scope and requirements to senior management and stakeholders.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Education

MBA - Software Systems

Madras University

Bachelor of Science - Physics

Meenakshi Autonomous College
Chennai

Skills

  • Risk management
  • Process optimization
  • Team leadership
  • Operational efficiency
  • Quality assurance
  • Strategic planning
  • Cross-functional collaboration
  • Continuous improvement
  • Change management
  • Key performance indicators
  • Operations management

Languages

Tamil
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1

References

References available upon request.

Timeline

Manager III

Amazon
02.2019 - Current

Quality Assurance Manager

Cognizant
08.2005 - 02.2019

MBA - Software Systems

Madras University

Bachelor of Science - Physics

Meenakshi Autonomous College

Similar Profiles

CREATE PROFILE
Ramya Vijaykumar