Manikanda Vishwanathan

• Worked on over 6 Projects from various Line of Businesses
• Hands on experience working on both Waterfall and Agile methodologies.
• Strong knowledge on core scrum ceremonies like PI planning, backlog grooming and retrospectives meetings
• Facilitate the teams to remove the impediments / blockers.
• Handle different Phases of Managed projects from procurement to commission.
• Handful of experience in Managing stakeholders and Change Management
• Identify plans and resources required to meet project goals and objectives.
• Develop and initiate projects, manage costs, and monitor performance.
• Coordinate with cross-functional teams to resolve project issues and mitigate risks.
• Identify plans and resources required to meet project goals and objectives
• Achieved project deadlines by coordinating with contractors to manage performance

Tools Used - Service Now, Jira, MS Project, Confluence

• Support Project Managers to meet project timelines
• Procure Hardware and Licenses as per Project requirements
• Coordinate with Stakeholders and Set up Project meetings
• Identify Obsolete Licenses and renew them if required
• Raise Change Tickets for Project releases and Project fixes
• Ensure Project releases are completed on time
• Close the change once implementation phase is completed
• Track SDLC process in Jira software
• Update New Hardware details to CMDB
• Raise Tickets for User Management for Hardware and Software

Tools Used - Remedy, Confluence, Jira

• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Prepared Business Requirement Document / Functional Requirement Document
• Provided Knowledge transfer to Development team and testing teams.
• Coordinated with testing team in reviewing the Test Strategy, Test scenarios& Test Cases
• Conducted Solution Workshops to the stakeholders & obtain a FRD sign off
• Coordinated with Stakeholders on project status.
• Clarified queries raised by development and testing teams
• Performed sanity check after each testing phase
• Reviewed defect log to ensure defects are valid.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Conducted interviews with key business users to collect information on business processes and user requirements
• Assessed business requirements to forecast annual budgetary operational costs.
• Generated business intelligence reports to inform strategic decision-making.
• Executed analysis of risks and identified risk mitigation strategies.
• Generated ad-hoc reports to evaluate specific business requirements.
• Utilized data visualization techniques to present and explain complex data sets.
• Developed complex dashboard and reporting tools to track business performance metrics

Tools Used - Jira, Confluence, SQL, Tableau

• Handled team of 5 Collections associates, who are responsible for Credit Card & Personal Loan & Mortgage collections.
• Sent out daily dashboard of amount collected
• Handled 1st level Escalation calls from customers
• Involved in hard collections from bucket 3 +
• Involved in client calls and calibration sessions
• Managed training for New hires and cross training for existing associates

Tools Used - LCMS, CACS

• Executed team of 15 Telesales executives targeting US market for several outbound functions.
• Worked with campaigns like Government Grant, Credit Cards, Healthcare, Auto loans etc:
• Conducted voice and accent training for new hires and monitor calls and provide appropriate
  feedback.
• Performed testing phase by ‘On Job Training (OJT) mode and refer them for actual role.
• Evaluated employee performance on monthly basis and coached and trained about 50 team members, increasing quality of work and employee motivation
• Led employee relations through effective communication, coaching, training, and development
• Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures
• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs

• Executed team of 15 Tele sales executives targeting US market for several outbound functions.
• Worked with campaigns like Government Grant, Credit Cards, Healthcare, Auto loans etc:
• Conducted voice and accent training for new hires and monitor calls and provide appropriate
  feedback.
• Performed testing phase by ‘On Job Training (OJT) mode and refer them for actual role.

• Worked with campaigns like Government Grant, Credit Cards, Healthcare, Auto loans etc
• Conducted voice and accent training for new hires and monitor calls and provide appropriate
  feedback.
• Performed testing phase by ‘On Job Training (OJT) mode and refer them for actual role.