Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
PERSONAL INFORMATION
Timeline
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RAMYA RAYUDU

RAMYA RAYUDU

KHAMMAM

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

6
6
years of professional experience

Work History

Customer Service Executive

Phycare service india pvt ltd
HYDERABAD
10.2021 - 01.2022
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Generated ideas for improving workflows across the organization's various teams.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.

Team Leader

ARKA REANULT
KHAMMAM
12.2018 - 03.2020
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Assisted with customer requests and answered questions to improve satisfaction.

Executive

ARKA RENAULT
KHAMMAM
07.2016 - 01.2019
  • Implemented campaigns and promotions to help with developing goods and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed proposals from potential vendors before making purchasing decisions.

Education

Bachelor of Arts - Social Sciences

BRAOU UNIVERSITY
KHAMMAM

Bipc - Biology physics chemistry

C V RAMAN
KHAMMAM

Secondary School of Education -

Baby Moon High School
Khammam

Skills

  • Presentation Skills
  • Customer Queries
  • Customer Needs Assessment
  • Issue Escalation
  • Public Speaking
  • Client Engagement
  • Customer Relationship Management
  • Customer Engagement
  • Marketing

Affiliations

  • Reading books and listening music

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1

Accomplishments

Best executive of the year 2018

Promoted to TL in the year 2019

PERSONAL INFORMATION

  • NAME: RAMYA RAYUDU.
  • MARITAL STATUS : MARRIED.
  • NATIONALITY : INDIAN
  • GENDER : FEMALE
  • MOBILE : 7989468224
  • ADDRESS : 5-5-189/217
  • MUSTAFA NAGAR
  • KHAMMAM. 507001 -TELANGANA

Timeline

Customer Service Executive

Phycare service india pvt ltd
10.2021 - 01.2022

Team Leader

ARKA REANULT
12.2018 - 03.2020

Executive

ARKA RENAULT
07.2016 - 01.2019

Bachelor of Arts - Social Sciences

BRAOU UNIVERSITY

Bipc - Biology physics chemistry

C V RAMAN

Secondary School of Education -

Baby Moon High School

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RAMYA RAYUDU