Summary
Overview
Work History
Education
Skills
Certification
Strengthsandachievements
Careerbreak
Timeline
Generic
RAMYA R KULKARNI

RAMYA R KULKARNI

Mulund (West)

Summary

Accomplished professional with over 8 years of experience in the banking industry, specializing in Retail Branch Banking, Relationship Management, and Operations. After a purposeful career break to focus on family responsibilities, I am now ready to re-enter the professional world with enhanced perspectives, adaptability, and a commitment to excellence. During this period, I also pursued professional development, gaining certifications in holistic life coaching and developed expertise in digital engagement through designing WhatsApp challenges tailored for Indian audiences.

Overview

21
21
years of professional experience
3
3
Certifications
4
4
Languages

Work History

Career Break

Career Break
01.2014 - Current
  • Focused on personal growth and family responsibilities, gaining invaluable skills in time management, multitasking, and conflict resolution
  • Additionally, designed and implemented holistic wellness and mindfulness practices that enhanced family dynamics and personal development
  • Pursued professional development through certifications and holistic life coaching, preparing to transition back into the workforce with renewed energy and confidence
  • Designed WhatsApp challenges and modules tailored to Indian audiences, resulting in increased engagement rates and positive feedback from participants
  • These initiatives demonstrated an ability to craft impactful content that resonated with diverse audiences, enhancing digital content creation and user interaction skills
  • Strengthened knowledge in personal finance, holistic wellness, and mindfulness practices

Manager (Premium Service Relationship Manager)

Axis Bank Ltd
01.2012 - 01.2014
  • Managed day-to-day requirements and investment portfolios of HNI clients
  • Coordinated with various departments to ensure smooth processing of investments and redemptions
  • Strengthened client retention and relationship deepening through strategic engagement
  • Achieved cross-sell budgets by promoting bank products such as Mutual Funds, Insurance, Demat accounts, Credit Cards, and Retail Assets
  • Migrated customers to digital channels (RTGS/NEFT) and ensured quality customer service
  • Improvised service standards based on client feedback

Deputy Manager (Preferred Relationship Manager)

HDFC Bank Ltd
12.2009 - 09.2011
  • Catered to Wealth Management and Financial Planning requirements of NRI and HNI clients
  • Ensured superior service delivery and acted as a single point of contact for HNI customers
  • Achieved business targets in cross-selling and upgrading High Net Worth relationships
  • Advised clients on appropriate financial products to meet their diverse requirements

Assistant Manager (Branch Banking Operations)

IndusInd Bank Ltd
08.2003 - 10.2007
  • Oversaw branch operations, customer service, and compliance
  • Managed remittances, CASA accounts, and NSDL operations
  • Improved branch processes, ensuring error-free workflows and superior customer experiences
  • Gained exposure to Retail Loans by documenting and processing Home Loans, Personal Loans, and more
  • Supervised daily operations, including RTGS/NEFT, Demat/Remat instructions, account opening, term deposits, and locker/ATM management

Education

PGDPC - Psychology

Symbiosis Distance Learning University
Pune

Bachelor of Commerce - undefined

Mumbai University
01.2000 - 3 2003

Higher Secondary Certificate - undefined

Maharashtra Board
01.1998 - 3 2000

Secondary School Certificate - undefined

Maharashtra Board
01.1996 - 3 1998

Skills

High Net Worth (HNI) Client Management

Certification

AMFI Certified Professional

Strengthsandachievements

  • Consistently achieved high performance ratings and business targets.
  • Recognized for exceptional service standards and customer satisfaction.
  • Awarded by the Branch Banking Head for exceeding insurance sales targets.
  • Effective handling of all departments, contributing to error-free work and zero-level customer complaints.
  • Achieved improvements in branch operations by initiating new processes.

Careerbreak

January 2014 to Present, Focused on personal growth and family responsibilities, gaining invaluable skills in time management, multitasking, and conflict resolution. Additionally, designed and implemented holistic wellness and mindfulness practices that enhanced family dynamics and personal development. Pursued professional development through certifications and holistic life coaching, preparing to transition back into the workforce with renewed energy and confidence. Designed WhatsApp challenges and modules tailored to Indian audiences, resulting in increased engagement rates and positive feedback from participants. These initiatives demonstrated an ability to craft impactful content that resonated with diverse audiences, enhancing digital content creation and user interaction skills. Strengthened knowledge in personal finance, holistic wellness, and mindfulness practices.

Timeline

Career Break

Career Break
01.2014 - Current

Manager (Premium Service Relationship Manager)

Axis Bank Ltd
01.2012 - 01.2014

Deputy Manager (Preferred Relationship Manager)

HDFC Bank Ltd
12.2009 - 09.2011

Assistant Manager (Branch Banking Operations)

IndusInd Bank Ltd
08.2003 - 10.2007

Bachelor of Commerce - undefined

Mumbai University
01.2000 - 3 2003

Higher Secondary Certificate - undefined

Maharashtra Board
01.1998 - 3 2000

Secondary School Certificate - undefined

Maharashtra Board
01.1996 - 3 1998

PGDPC - Psychology

Symbiosis Distance Learning University
RAMYA R KULKARNI