Hi, I’m
RAMYA R.S
Jeddah
Summary
Experienced Senior Associate with a strong drive to optimize processes and streamline operations. Aiming to enhance team efficiency, I possess an analytical and flexible approach to problem-solving. Proven track record of success, committed to delivering results and driving organizational growth.
Overview
7
years of professional experience
1
Certification
Work History
Air India Limited
Senior Associate
01.2023 - 02.2024
Job overview
- Work closely with Ground Handling Agency (GHA) and all other teams at the airport to ensure on-time performance targets
- Provide support to staff in case of irregular operations and ensure guests are provided with full support during any disruption
- Effective management of available resources at the airport to ensure smooth day-to-day operations
- Render all possible assistance to GHA and other departments to resolve all sorts of customer grievances
- Contingency handling preparedness Monitor and evaluate GHA SLAs parameters through various internal and external reviews and raise deficiency reports.
InterGlobe Aviation Private Limited-IndiGo Airlines
Customer Service Executive-Ramp
05.2017 - 12.2022
Job overview
- To provide best service to the passengers and to ensure they travel a hassle-free trip
- As a RAMP Executive to exhibit the safe operations to the internal/External customers
- Being a CERTIFIED LOAD-OFFICER to ensure proper planning/loading of cargo, baggage(dead-load)in the aircraft
- To ensure all the operations undertaken were safe and secure with compliance to the standard procedure of operations
- On the whole to ensure safety operations are executed provided the sources are used efficiently and conservatively
- As a Certified RAMP-ICOACH to ensure the station Ramp trainings and audits of documentations
- As a Certified/licensed Load & Trim staff to ensure proper and correct loading is done and approved.
Sutherland Global Services
Technical Support Consultant
09.2016 - 03.2017
Job overview
- Tier I is the initial support level responsible for basic customer issues
- Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
- Identify what the customer is trying to accomplish and attempt to solve a symptom instead of a problem
- Once identification of the underlying problem is established, need to troubleshoot the problem
- The goal for our group is to handle 70%-80% of the user problems before finding it necessary to escalate the issue to a higher level.
Education
Anna University, Coimbatore
Bachelor of Engineering from Electronics and Communication Engineering
04.2016
University Overview
GPA: 7.9/10
Skills
- Fundamentals of Programming
- Embedded systems
- Digital Signal Processing
- Wireless Networks
- Image Processing
- Circuits and designing
- Testing circuits
- Benchmarking
- Total Quality Management
- Technical - Working knowledge in Business objects, C, C, HTML, Matlab, Verilog, Embedded-C
- Interests - Travelling, Computers, Dance, Shuttle
- Training and mentoring
- Performance monitoring
- Project Coordination
- Schedule Management
- Customer Service
- Time Management
- MS Office
- New Hire Training
- Computer Skills
- Customer Relationship Management (CRM)
- Cross-Functional Teamwork
- Work Planning and Prioritization
- Customer service orientation
- Courteous and Professional
- Performance Evaluations
- Mail handling
- Documentation and Recordkeeping
Certification
- Certified Diploma course in Embedded System Level-I in PIC Controller and ARM7 Controller
- Certified in LABVIEW (laboratory virtual instruments engineering workbench) in first level
Accomplishments
- AIR INDIA STAR award for 30 minutes quick turnaround (QTAT)
- Second rank in university semester 1&7 for Academics excellence
- Second place in Zonal level sports meet for Chennai zone
- Various awards for sports (Kho-Kho & Athletics) in college and school
- 80% (Distinction) in 10th grade
- Elected as the Joint Secretary of Personality Development Club
- Appointed as a Placement Coordinator for the Electronics and Communication department
- Appointed as the Captain of Chola House of sports in College
- Organized a National Level Science Expo in college
- Appointed as the School Green House Captain in 11th grade
Personal Information
- Passport Number: Y7560866
- Date of Birth: 02/22/93
- Marital Status: Married
Languages
Hindi
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Telugu
Beginner (A1)
Arabic
Beginner (A1)
French
Beginner (A1)
Timeline
Senior Associate
Air India Limited
01.2023 - 02.2024
Customer Service Executive-Ramp
InterGlobe Aviation Private Limited-IndiGo Airlines
05.2017 - 12.2022
Technical Support Consultant
Sutherland Global Services
09.2016 - 03.2017
Anna University
Bachelor of Engineering from Electronics and Communication Engineering
- Certified Diploma course in Embedded System Level-I in PIC Controller and ARM7 Controller
- Certified in LABVIEW (laboratory virtual instruments engineering workbench) in first level
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