Summary
Overview
Work History
Education
Skills
Technical Skills
Personal Information
Languages
Disclaimer
Timeline
Generic

Ramya S

Bangalore

Summary

Seeking association with a reputed organization offering challenging opportunities to apply knowledge and develop skills. Eager to find a position aligning personal interests and abilities with organizational goals.

Overview

4
4
years of professional experience

Work History

Process Associate

Infosys (Microsoft)
02.2024 - Current
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Worked on various tools in Microsoft.
  • Processed Agreements and orders based on customer satisfaction.
  • Renewal of Agreements as per the date ended.
  • Processing Government Affiliate Orders and Agreements.
  • Processing bulk orders based on customer requirements.
  • Evaluation of the Electronically and Physically Submitted purchase orders and Agreements.
  • Amendments for making changes in Agreements processed.
  • Future billing and revised Future billings of Purchase Orders.
  • Credit and Rebilling of previously processed Agreements and Orders.
  • Cancellation and Termination of Agreements

Order Management Specialist

Careernet Technologies Pvt Ltd (Power School India)
04.2023 - 10.2023
  • Processing high volumes of customer orders accurately with team SLA targets
  • Ensure all pricing agreements and discounts are applied to customer orders
  • Validated and processed routine product and service purchase orders submitted by regional customers
  • Coordinated special requests and gain approvals
  • Management of communication with the sales department and the internal team
  • Support the billing team in validating online invoices and portals
  • Cooperation with the finance department to resolve invoice and pricing issues
  • Product removal as per customer requirement.

Process Associate

Tata Consultancy Services (TCS)
05.2022 - 01.2023
  • Identified and resolved process issues to drive optimal workflow and business growth
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
  • Offered data-driven recommendations to align company strategies and process improvement initiatives
  • Determined and recommended methods to implement improvement opportunities
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers
  • Working on opportunities creation and closure in SFDC.

Accounting Associate

Primus Global Technologies Pvt Ltd (Accenture)
02.2021 - 03.2022
  • Support customer orders execution and maintain end to end shipment process / planning and invoicing accurately and stick with agreed SLA's
  • Providing resolution and prices discrepancy and priorities the shipment of orders
  • Interacting with the audit team related to audit queries
  • Received and followed pick sheets to gather merchandise for customer orders
  • Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences
  • Processed and handled customer complaints, answering questions and providing alternative solutions
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments
  • Maintained knowledge of new product offerings and changes for order provisioning processes
  • Assisting in global revenue generation for the client.

Education

B. Com in Accounts and Taxation -

Vijaya Collage (Bangalore university)
09.2020

Pre-University College -

NMKRV College for Women (Pre-University)
04.2017

Matriculation SSLC -

Holy Saint Educational Institutions (KSEE Board)
05.2015

Skills

  • Multitasking and Collaborative
  • Proficient with Workday
  • Excellent time management skills
  • Accountability and ownership
  • Initiative Driven, Flexible and Adaptable
  • Delivering Positive Customer Engagement
  • Highly Organized

Technical Skills

  • MS Office
  • SAP
  • Sales Force
  • Tally ERP9
  • Netsuite
  • COSMIC
  • eAgreements preview
  • eMSL
  • APT tool
  • VL Doc Tool & VL Approvals

Personal Information

  • Date of Birth: 09/15/99
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Unmarried

Languages

English
Hindi
Kannada
Tamil
Telugu

Disclaimer

I Hereby and Declare that Information Submitted Above is True and Best to My Knowledge. If I get an Opportunity to Work in your concern, I Assure that I will Work to Fullest with dedication and Hard work.


Ramya S

Timeline

Process Associate

Infosys (Microsoft)
02.2024 - Current

Order Management Specialist

Careernet Technologies Pvt Ltd (Power School India)
04.2023 - 10.2023

Process Associate

Tata Consultancy Services (TCS)
05.2022 - 01.2023

Accounting Associate

Primus Global Technologies Pvt Ltd (Accenture)
02.2021 - 03.2022

B. Com in Accounts and Taxation -

Vijaya Collage (Bangalore university)

Pre-University College -

NMKRV College for Women (Pre-University)

Matriculation SSLC -

Holy Saint Educational Institutions (KSEE Board)

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Ramya S