Ramya S
Bangalore
Summary
Seeking association with a reputed organization offering challenging opportunities to apply knowledge and develop skills. Eager to find a position aligning personal interests and abilities with organizational goals.
Overview
4
4
years of professional experience
Work History
Process Associate
Infosys (Microsoft)
02.2024 - Current
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Worked on various tools in Microsoft.
- Processed Agreements and orders based on customer satisfaction.
- Renewal of Agreements as per the date ended.
- Processing Government Affiliate Orders and Agreements.
- Processing bulk orders based on customer requirements.
- Evaluation of the Electronically and Physically Submitted purchase orders and Agreements.
- Amendments for making changes in Agreements processed.
- Future billing and revised Future billings of Purchase Orders.
- Credit and Rebilling of previously processed Agreements and Orders.
- Cancellation and Termination of Agreements
Order Management Specialist
Careernet Technologies Pvt Ltd (Power School India)
04.2023 - 10.2023
- Processing high volumes of customer orders accurately with team SLA targets
- Ensure all pricing agreements and discounts are applied to customer orders
- Validated and processed routine product and service purchase orders submitted by regional customers
- Coordinated special requests and gain approvals
- Management of communication with the sales department and the internal team
- Support the billing team in validating online invoices and portals
- Cooperation with the finance department to resolve invoice and pricing issues
- Product removal as per customer requirement.
Process Associate
Tata Consultancy Services (TCS)
05.2022 - 01.2023
- Identified and resolved process issues to drive optimal workflow and business growth
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
- Offered data-driven recommendations to align company strategies and process improvement initiatives
- Determined and recommended methods to implement improvement opportunities
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
- Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers
- Working on opportunities creation and closure in SFDC.
Accounting Associate
Primus Global Technologies Pvt Ltd (Accenture)
02.2021 - 03.2022
- Support customer orders execution and maintain end to end shipment process / planning and invoicing accurately and stick with agreed SLA's
- Providing resolution and prices discrepancy and priorities the shipment of orders
- Interacting with the audit team related to audit queries
- Received and followed pick sheets to gather merchandise for customer orders
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences
- Processed and handled customer complaints, answering questions and providing alternative solutions
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments
- Maintained knowledge of new product offerings and changes for order provisioning processes
- Assisting in global revenue generation for the client.
Education
B. Com in Accounts and Taxation -
Vijaya Collage (Bangalore university)
09.2020
Pre-University College -
NMKRV College for Women (Pre-University)
04.2017
Matriculation SSLC -
Holy Saint Educational Institutions (KSEE Board)
05.2015
Skills
- Multitasking and Collaborative
- Proficient with Workday
- Excellent time management skills
- Accountability and ownership
- Initiative Driven, Flexible and Adaptable
- Delivering Positive Customer Engagement
- Highly Organized
Technical Skills
- MS Office
- SAP
- Sales Force
- Tally ERP9
- Netsuite
- COSMIC
- eAgreements preview
- eMSL
- APT tool
- VL Doc Tool & VL Approvals
Personal Information
- Date of Birth: 09/15/99
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Languages
English
Hindi
Kannada
Tamil
Telugu
Disclaimer
I Hereby and Declare that Information Submitted Above is True and Best to My Knowledge. If I get an Opportunity to Work in your concern, I Assure that I will Work to Fullest with dedication and Hard work.
Ramya S
Timeline
Process Associate
Infosys (Microsoft)
02.2024 - Current
Order Management Specialist
Careernet Technologies Pvt Ltd (Power School India)
04.2023 - 10.2023
Process Associate
Tata Consultancy Services (TCS)
05.2022 - 01.2023
Accounting Associate
Primus Global Technologies Pvt Ltd (Accenture)
02.2021 - 03.2022
B. Com in Accounts and Taxation -
Vijaya Collage (Bangalore university)
Pre-University College -
NMKRV College for Women (Pre-University)
Matriculation SSLC -
Holy Saint Educational Institutions (KSEE Board)