Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Ramya Salver

Hyderabad

Summary

Experienced, results-driven professional with 6+ years of experience working in the commercial and retail banking industry. Consistent track record for going above and beyond for the company and valued customers.

Overview

6
6
years of professional experience

Work History

SENIOR QUALITY ASSURANCE ADMINISTRATOR

WellsFargo
07.2023 - Current
  • Core responsibility of this role is to identify, track and resolve errors in recently booked commercial loans and loan maintenance transactions
  • This is accomplished by comparing legal documentation received in the booking package (Credit Agreement, Notes, Credit Reports, and Board & Disburse) against the information on populating in AFS
  • Loans Products Reviewed: Bond, Denver special products, Roanoke special products, IGL (Letter of Credit), Purchase Card bookings (booking audits includes Customer level information, Loan Level indicative data), Rates (including SWAPS, LIBOR, SOFR and derived rates), fees (including unused fees), commitment balance, original balance, and Billing schedules
  • Loans Types Reviewed: New Renewal, Extension, Modification and Notification
  • Loan Maintenance Transactions Reviewed: Loan payoffs, Revised ticklers, Principle repayment schedules, Interest billing schedules, Interest payments, Principle payments, payoffs, extended maturity date options, renewal maturity date options, rates (including SWAPS, LIBOR, SOFR and derived rates) rate options and wires
  • Systems/Programs: AFS (Automated Financial System), Colts (Commercial Online Transaction System), B&D Critical Validation Tool, WLIS (Wholesale Loan Imaging System), ICMP (Imaging & Content Managing Profile), LROMS (Loan Rate Option Management System) and Hogan
  • Other Responsibilities: Served as a Subject Matter Expert to current team
  • Provided training and assistance to teammates
  • Update Review sheet with the identified errors and adjust the score accordingly
  • Ensure that errors identified in Loan package are corrected by Booker on time

QUALITY ASSURANCE ADMINISTRATOR

WellsFargo
10.2021 - 06.2023
  • Review documents and procedures as provided and perform QA review and provide feedback to the processer
  • Review the work done by the other team members and prioritize the bugs reported by the team
  • Review of the adjustments processes completed by the corrections-adjustments team
  • Review of wire transfer transactions originated by Wells Fargo corrections to fulfill a request received from another bank
  • Validate cases manually opened by a team member are opened correctly
  • Validate charges off cases are resolved correctly by the corrections adjustments team
  • Validate cases whether a customer was impacted are resolved correctly that were processed by the corrections adjustments team
  • Validate non-monetary cases were resolved correctly that are processed by the corrections adjustments team
  • Validate general ledger cases that are resolved by the correction adjustments team
  • Verify the approval was within the approver’s Dollar value limit as per the line of business signing authority records

FRAUD & CLAIMS OPERATIONS SPECIALIST

WellsFargo
07.2018 - 10.2021
  • Familiarity with DEBIT CARD FRAUD DISPUTES Activity
  • Extensive knowledge of FRAUD ISSUES and CHARGEBACK
  • Identifying fraud type and processing accordingly to compliance of the company
  • Issuing credit through specific applications of the company and reversing fees and sending letters
  • It comprises different roles depending on the complexity & Dollar value
  • Focus in meetings and exceeding targets as per TAT with Quality maintenance

Education

MASTER’S - BUSINESS ADMINISTRATION

HOLY MOTHER PG COLLEGE
04-2019

B.COM - COMPUTERS

BADRUKA COLLEGE OF COMMERCE AND ARTS
GH
04-2017

INTERMEDIATE -

IDEAL JUNIOR COLLEGE
04-2014

SSC -

ST. MARK’S BOYS TOWN HIGH SCHOOL
04-2012

Skills

  • Analysis
  • Communication
  • Quality Testing Knowledge
  • Documentation Review
  • Quality Standards Determination
  • Computer Skills(AFS Automated Financial System)
  • ICMP(Imaging & Content Managing Profile)
  • LRONS(Loan Rate Option Management System)
  • Hogan FRED
  • ETRAN

Activities

  • Detecting and resolving errors by performing error analysis.
  • Sending daily productivity and quality score reports.
  • Maintaining leave tracker and attendance report.
  • Providing floor support to newly trained team members.
  • Pulling samples from raw data and assigning volume to team members.
  • Connecting with line of business partners for process updates.
  • Resolving disputes and rebuttals.

Timeline

SENIOR QUALITY ASSURANCE ADMINISTRATOR

WellsFargo
07.2023 - Current

QUALITY ASSURANCE ADMINISTRATOR

WellsFargo
10.2021 - 06.2023

FRAUD & CLAIMS OPERATIONS SPECIALIST

WellsFargo
07.2018 - 10.2021

MASTER’S - BUSINESS ADMINISTRATION

HOLY MOTHER PG COLLEGE

B.COM - COMPUTERS

BADRUKA COLLEGE OF COMMERCE AND ARTS

INTERMEDIATE -

IDEAL JUNIOR COLLEGE

SSC -

ST. MARK’S BOYS TOWN HIGH SCHOOL

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