RAMYA SETHURAMAN
Jeddah
Summary
Results-oriented Senior Associate skilled in optimizing processes and streamlining operations. Focused on enhancing team efficiency and driving organizational growth through effective work organization and schedule management. Expertise in ramp activities and continuous improvement initiatives to boost team effectiveness.
Overview
7
7
Languages
1
1
Certification
10
10
years of professional experience
Work History
Business Consultant
Arab Dreams Management Company
Jeddah
07.2025 - Current
- Developed business plans tailored to client needs and industry standards.
- Analyzed market trends to provide strategic recommendations to clients.
- Conducted stakeholder interviews to gather insights for strategic initiatives.
- Collaborated with cross-functional teams to assess project feasibility and impact.
- Designed presentations that effectively communicated findings and recommendations.
- Determined business priorities and negotiated cost, quality and service with cross-functional business leaders.
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
Senior Associate- Ramp Supervisor
Air India Limited
01.2023 - 02.2024
- Achieved timely flight departures through effective management of ground handling services, including baggage handling, fueling, and cabin cleaning.
- Effective management of available resources at the airport to ensure smooth day-to-day operations
- Streamlined operations for increased efficiency by optimizing employee schedules and delegating tasks effectively.
- Assisted GHA and other departments in resolving customer grievances, enhancing guest satisfaction during disruptions.
- Work closely with Ground Handling Agency (GHA) and all other teams at the airport to ensure on-time performance targets
- Maintained daily logs for management review.
- Resolved customer issues quickly to enhance service success rates.
- Trained and supervised employees on office policies and procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Created load plans and performed calculations to prepare for assigned flights.
- Coordinated with maintenance teams to promptly address equipment issues, minimizing downtime and maintaining flight schedules.
- Led continuous improvement initiatives for ramp processes, identifying and implementing enhancements for operational efficiency.
Customer Service Executive-Ramp
InterGlobe Aviation Private Limited-IndiGo Airlines
05.2017 - 12.2022
- Enhanced passenger satisfaction by providing outstanding service throughout their journey. and to ensure they travel a hassle-free trip
- Exhibited safe operations for internal and external customers as a RAMP Executive
- Fulfilled the role of a certified load officer by coordinating the planning and loading of cargo and baggage in the aircraft.
- Ensured safe and secure operations in compliance with standard procedures
- Maintained safety protocols to guarantee the secure execution of operations. provided the sources are used efficiently and conservatively
- Functioned as a certified RAMP-ICOACH by conducting station ramp training and reviewing documentation.
- Performed duties as certified and licensed load and trim staff by confirming proper loading and approvals.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Organized training sessions focused on enhancing team members'' product knowledge and problem-solving abilities.
Technical Support Consultant
Sutherland Global Services
09.2016 - 03.2017
- Provided initial support for customer issues at Tier I level is the initial support level responsible for basic customer issues
- Gathered customer information and analyzed symptoms to identify underlying issues for effective problem resolution
- Determined customer goals to address their issues effectively the customer is trying to accomplish and attempt to solve a symptom instead of a problem
- Determined the root cause and resolved the problem
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tier I is the initial support level responsible for basic customer issues
- Maintained up-to-date knowledge of industry trends, technologies, and best practices to provide informed guidance during consultations with clients.
- Responded to customer inquiries, delivering technical assistance via phone and in person to ensure timely issue resolution
- Installed, configured and maintained computer systems and network connections.
Education
Bachelor of Engineering - Electronics and Communication Engineering
Sree Sakthi Engineering College, Anna University
CoimbatoreSkills
- Data Analysis
- Consulting Best Practices
- Client Relationship Management
- KPI Tracking
- Stakeholder Engagement
- Cross-Functional Leadership
- Strategic Collaboration
- Business strategy
- Performance Metrics
- Operational Compliance
- Compliance Management
- Project Coordination
- Report Analysis
- Testing circuits
- Programming languages expertise
- Excel spreadsheets
- MS Office
- Document Management
- Documentation management
- Data archiving
- Efficiency Optimization
- Time Management
- Work prioritization
- Decision-Making
- Collaborative Solutions
- Attention to Detail
- Courteous and Professional
- Customer orientation
- Record and File Management
- Onboarding Processes
- Computer competencies
- Presentation Development
Certification
- Certified Diploma course in Embedded System Level-I in PIC Controller and ARM7 Controller
- Certified in LABVIEW (laboratory virtual instruments engineering workbench) in first level
- Load and Trim for Airbus A320/A321/ATR aircrafts.
- TTT certification (Train The Trainer) for Ramp operations (I-Coach)
Accomplishments
- AIR INDIA STAR award for 30 minutes quick turnaround (QTAT)
- Indigo awards for Team Management and Ramp operations.
- Second rank in university semester 1&7 for Academics excellence
- Second place in Zonal level sports meet for Chennai zone
- Various awards for sports (Kho-Kho & Athletics) in college and school
- Elected as the Joint Secretary of Personality Development Club
- Appointed as a Placement Coordinator for the Electronics and Communication department
- Appointed as the Captain of Chola House of sports in College
- Organized a National Level Science Expo in college
- Appointed as the School Green House Captain in 11th grade
Personal Information
- Passport Number: Y7560866
- Date of Birth: 02/22/93
- Marital Status: Married
Languages
- English
- Hindi
- Tamil
- Malayalam
- Arabic
- Telugu
- French
Languages
English
Advanced
C1
Tamil
Proficient
C2
Hindi
Intermediate
B1
Malayalam
Proficient
C2
Telugu
Elementary
A2
French
Beginner
A1
Spanish
Beginner
A1
Timeline
Business Consultant
Arab Dreams Management Company
07.2025 - Current
Senior Associate- Ramp Supervisor
Air India Limited
01.2023 - 02.2024
Customer Service Executive-Ramp
InterGlobe Aviation Private Limited-IndiGo Airlines
05.2017 - 12.2022
Technical Support Consultant
Sutherland Global Services
09.2016 - 03.2017
Bachelor of Engineering - Electronics and Communication Engineering
Sree Sakthi Engineering College, Anna University