Ramya Shree
Bengaluru
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing. Positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Energy Advisor
Just energy
07.2023 - Current
- Listened to customers' questions and concerns to provide answers or responses.
Client Relationship Officer
ECPL
12.2021 - 07.2023
- Worked as Patient Service Representative by assisting patients with booking appointments and Listened to customers' questions and concerns to provide answers or responses
Customer Support Executive
Instamojo Pvt. Ltd.
09.2020 - 12.2021
- Listened to customers' questions and concerns to provide answers or responses.
Senior Customer Support Executive
STARTEK AEGIS EXPEDIA
10.2018 - 09.2020
- Received incoming calls and paged individuals and departments over PA system
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Customer Support Executive
OUT THINKING Pvt. Ltd.
01.2018 - 07.2018
- Received incoming calls and paged individuals and departments over PA system
- Connected callers with appropriate professional, department or business.
Education
High School Diploma -
Mariam Nilaya High School
BengaluruSkills
- MS Office (Word, Excel, PowerPoint)
- SEO / SEM
- Social Media / Email Marketing
- GOOD COMMUNICATION SKILLS
- QUICK LEARNER AND INTERPERSONAL SKILL
Hobbies And Personal Interests
- Dancing
- Reading books
Achievements And Awards
- Best Performance award (ECPL) - For excellent work skills and outstanding performance for the company.
- Appreciation certificate (ECPL)- For averaging 0:02:45 in AHT.
Timeline
Energy Advisor
Just energy
07.2023 - Current
Client Relationship Officer
ECPL
12.2021 - 07.2023
Customer Support Executive
Instamojo Pvt. Ltd.
09.2020 - 12.2021
Senior Customer Support Executive
STARTEK AEGIS EXPEDIA
10.2018 - 09.2020
Customer Support Executive
OUT THINKING Pvt. Ltd.
01.2018 - 07.2018
High School Diploma -
Mariam Nilaya High School
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