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Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Timeline
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Hi, I’m

Ramya Sudhir

Bangalore

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Senior Business Execution Consultant(Senior AVP)Quality Assurance Specialist-2Quality Assurance SpecialistSenior Analyst-QualityTechnical Support Associate

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Bangalore
Open to relocation: Yes

Important To Me

Stock Options / Equity / Profit SharingTeam Building / Company RetreatsHealthcare benefitsFlexible work hoursCareer advancementWork-life balancePaid sick leave4-day work week401k matchPaid time offWork from home optionPersonal development programsCompany Culture

Summary

Results-oriented Business Execution Consultant with 9 years in risk and controls testing and process transformation across banking and technology. Led initiatives to enhance audit readiness, reduce operational risk, and automate governance reporting. Collaborated with senior leadership to strengthen enterprise control environments and achieve strategic goals. Expertise in business process optimization and stakeholder engagement drives measurable outcomes.

Overview

1
Certificate
9
years of professional experience

Work History

Wells Fargo
Bangalore

Senior Business Execution Consultant(Senior AVP)
06.2024 - Current

Job overview

  • Partnered with senior leadership to drive process transformation, improve governance, and support enterprise-wide strategic initiatives.
  • Increased operational throughput by 25% by leading process transformation initiatives and implementing Jira-based project tracking.
  • Managed CAPA and root cause analysis (RCA) initiatives to resolve high-risk issues, strengthen enterprise control environments, and enhance process stability.
  • Redesigned the Risk & Control Self-Assessment (RCSA) process by performing root cause analysis, driving CAPA implementation, and improving overall control effectiveness.
  • Designed, documented, and continuously improved business process documentation, standard operating procedures (SOPs), and control documentation to strengthen governance, improve process standardization, and support audit readiness.
  • Led and mentored junior consultants while driving continuous improvement initiatives, knowledge sharing, and high-performance delivery across cross-functional teams.
  • Developed executive dashboards using KRIs, KCIs, SQL, and Tableau to monitor risk trends, track process performance, and support data-driven business decisions.
  • Collaborated with Risk, Compliance, Internal Audit, Technology, and Business stakeholders to implement process improvements, strengthen governance, and ensure regulatory compliance across enterprise processes.
  • Presented process performance metrics and governance insights to senior leadership, providing recommendations for continuous improvement and supporting informed strategic decision-making.
  • Improved control environment reliability by 15% through redesign of the RCSA framework and enhanced internal control testing.
  • Reduced manual governance reporting effort by 30% and accelerated executive decision-making by 40% through automated SQL and Tableau dashboards.
  • Achieved 100% on-time CAPA closure by implementing structured root cause analysis and remediation governance.

VMWARE India Pvt Ltd
Bangalore

Quality Assurance Specialist-2
09.2022 - 05.2024

Job overview

  • Optimized operational processes using Lean Six Sigma methodologies, improving review cycle efficiency by 70% and reducing duplicate entries by 30% through process automation.
  • Improved operational efficiency by 70% through Lean Six Sigma initiatives and process automation.
  • Managed CAPA implementation and root cause analysis (RCA) to eliminate recurring issues and strengthen enterprise control environment.
  • Secured 100% SOX audit compliance by reinforcing internal controls and identifying critical control gaps.
  • Developed process documentation and trained teams on governance standards and operational procedures, enhancing compliance and customer satisfaction.
  • Increased customer satisfaction by 17% by implementing targeted process improvements and strengthening quality governance.
  • Presented process performance metrics, governance insights, and continuous improvement recommendations to senior leadership, enabling informed strategic decision-making.

Goldman Sachs
Bangalore

Quality Assurance Specialist
09.2021 - 09.2022

Job overview

  • Led quality governance and audit initiatives to improve operational compliance, strengthen internal controls, and drive continuous process improvement across customer operations.
  • Developed and executed risk-based audit plans aligned with Standard Operating Procedures (SOPs), ensuring regulatory compliance and consistent audit execution.
  • Executed risk-based audit plans aligned with Standard Operating Procedures (SOPs) to strengthen operational compliance.
  • Coordinated audit activities across operational teams to ensure timely completion of high-priority reviews and compliance commitments.
  • Performed Root Cause Analysis (RCA) to identify recurring process issues, recommend corrective actions, and improve operational performance.
  • Reduced recurring quality deviations by 20% through Root Cause Analysis (RCA) and targeted process improvement initiatives.
  • Delivered 100% on-time executive reporting by standardizing governance reports and automating audit data collection.
  • Prepared executive governance reports to highlight operational risks and audit observations for leadership review.

HCL Technologies
Bangalore

Senior Analyst-Quality
03.2019 - 09.2021

Job overview

  • Improved Net Promoter Score (NPS) from 57% to 80% by analyzing customer dissatisfaction trends and implementing targeted process improvements.
  • Analyzed customer feedback and operational performance data to identify improvement opportunities, increasing Net Promoter Score (NPS) by 23% through targeted process improvements.
  • Led quality assessment programs and new hire onboarding to enhance service delivery, utilizing root cause analysis and stakeholder collaboration to improve customer journey.
  • Developed and implemented quality standards, policies, and operational procedures to improve process consistency and strengthen the quality management framework.
  • Established standardized quality processes and operational procedures, reinforcing service delivery consistency.
  • Evaluated audit findings, performed Root Cause Analysis (RCA), and implemented corrective actions to improve operational quality and reduce recurring process issues.
  • Collaborated with cross-functional teams to maintain knowledge documentation, improve process clarity, and support consistent operational execution.
  • Consistently achieved monthly operational targets by identifying coaching opportunities and strengthening team performance through quality audits.

IBM India Pvt Ltd
Bangalore

Technical Support Associate
10.2017 - 03.2019

Job overview

  • Delivered technical support by resolving complex customer issues within defined service level agreements (SLAs).
  • Managed incident investigation, escalation, and resolution while maintaining clear communication with business stakeholders to facilitate timely issue resolution.
  • Developed analytical, problem-solving, and customer management skills that supported career progression into quality, governance, and process improvement roles.

Education

Srinivas Institute of Technology
Mangalore

Bachelors from Computer Science
07-2017

University Overview

Skills

  • Process transformation
  • CAPA strategies
  • RCSA Framework
  • Audit Management
  • Quality Assurance & Control
  • Lean Six Sigma
  • Project Management
  • Automation implementation
  • Process Design and Improvement
  • Operational Excellence
  • Control testing
  • Risk governance
  • Continuous improvement
  • Stakeholder Management
  • Team mentoring
  • Strategic decisions
  • Change management
  • Issue resolution strategies
  • Client engagement
Availability
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Certification

  • Six Sigma Green Belt, University System Of Georgia, 2022
  • Six Sigma Black Belt, University System Of Georgia, 2022
  • Agile Project Management, Google, 2022
  • Scrum Master Certified, LearnQuest, 2022
  • Six Sigma Yellow Belt, University System Of Georgia, 2021

Timeline

Senior Business Execution Consultant(Senior AVP)
Wells Fargo
06.2024 - Current
Quality Assurance Specialist-2
VMWARE India Pvt Ltd
09.2022 - 05.2024
Quality Assurance Specialist
Goldman Sachs
09.2021 - 09.2022
Senior Analyst-Quality
HCL Technologies
03.2019 - 09.2021
Technical Support Associate
IBM India Pvt Ltd
10.2017 - 03.2019
Srinivas Institute of Technology
Bachelors from Computer Science

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Ramya Sudhir