Ramya Swamy

• As Technical Program Manager in Solution Delivery team, responsible to guide initiatives from inception to successful adoption through project management expertise.
• Collaborate with engineering, product, and design teams to implement cohesive 3-in-a-box framework, integrating diverse perspectives for effective solution development.
• Work with customer support on bug management and coordinate with marketing to align release schedules with communication strategies.
• As part of the strategy team, participate in backlog refinement, planning upcoming quarters to align with company goals and maximize investment value.
• Monitor feature execution, manage risks and dependencies, and prioritize technical challenges while defining project scope and timelines.
• Additionally, ensure new features meet accessibility, legal, and security standards. Facilitating focused ITP or Beta releases to identify core functionality issues.
• Manage communication of status and progress to stakeholders, facilitate meetings, and manage cross-functional teams to deliver complex projects on time and within budget.

Summary

• Led cross-functional teams to ensure timely and budget-compliant project delivery.
• Established and executed program management processes aimed at enhancing efficiency and quality.
• Managed stakeholder relationships and facilitated communication to ensure project success.
• Oversaw the execution of multiple programs simultaneously, coordinating resources and priorities.
• Identified and mitigated risks to project delivery through proactive planning and problem-solving.
• Shepherd process improvement initiatives to streamline operations and increase efficiency.
• Collaborated with internal and external partners to achieve project objectives.

Project Overview

• As Program Manager, managed a customer implementation project within the long-term T&M portfolio project "4PL Logistics Solutions."
• The portfolio aimed to create a platform that offers comprehensive supply chain solutions, enhancing visibility, transparency, and decision-making for end users to optimize inventory flow, manage purchase orders, and forecast cargo demands effectively.
• Oversaw the complete customer project implementation with an annual budget of $1.5-2 million and a team comprising over 60 members, including engineers, designers, and quality assurance professionals.
• Utilizing Agile methodologies, PMO experimented with three-week scrums, monthly sprints, and quarterly deliveries to address critical fixes, design errors, and significant enhancements tailored to customer-specific requirements.
• Other responsibilities included upgrade planning, user acceptance testing support, patch and deployment management, driving Hyper care channels, reporting, project budgeting, resource management, overseeing change requests, risk, defect, and dependency management.

Highlights

• Developed an inclusive communication framework that facilitated the efficient dissemination of project updates, milestones, and strategies, resulting in a 10% acceleration in project timelines and a 25% increase in business value.
• Achieved a 40% reduction in time spent on recurring tasks and a 20% increase in productivity.

Summary

• Developed and implemented optimal practices for critical business data utilization, ensured channel visibility for customers, and maintained compliance.
• Managed the entire project life cycle, acted as a liaison between customers and technical teams to translate business requirements, and, as a partner outreach specialist, engaged stakeholders for seamless on-boarding on the CDM platform.
• Strategized and created communication kits, designed partner outreach strategies, and conducted thorough testing to ensure error-free data load.
• Maintained detailed trackers, charts, and event documentation, performed GAP analysis on data feeds, and actively contributed to training programs for operational analysts, utilizing technical workarounds for nonstandard data feeds.

Project Overview

• As a Partner on-boarding consultant managed several fixed fee, water fall projects aimed to enable Channel data management solution platform to the channel partners for clear sales and inventory visibility which further aids to demand sensing, forecasting etc
• On-boarded channel partners for large manufactures across the globe. Managed over 8 long term projects executed for multiple customers which were planned in phases based on the region (APAC, EMEA, NAM, AMER).
• Key tasks involved requirement gathering, create As-is and to-be document, create the on-boarding plan, manage the sprint wise delivery, monitor the UAT and manage the defects, production deployment and hyper care support, sharing weekly status reports and communications with stakeholder.
• Completing projects ahead of schedule allowed customers ample time to train end users, streamlined application adaptation and minimized production usage uncertainties. Additionally, with well managed UAT the projects saw few to no issues post go live resulting in satisfied customer and gaining their appreciations.

• Led multiple change management projects, including stakeholder engagement, training, and communication strategies.
• Managed end-to-end implementation projects for cloud-based solutions, specializing in system integration and data migration.
• Collaborated with cross-functional teams to design and deliver scalable solutions that meet client requirements.
• Developed and delivered workshops and training sessions on change management best practices and tools.
• Drove successful adoption of technology solutions by creating and executing change management plans tailored to each project.
• Implemented a streamlined onboarding program for channel partners, leveraging automation tools and standardized documentation; reduced onboarding time by 40% and increased partner engagement by 30%.
• Used EDI parsers, workflows, and Kettle job integration to on board new configurations for channel and non-channel feeds such as Sales, Inventory, receipts, customer master's.
• Performing Requirements gathering and analysis
• Understanding business needs, its strategic direction and identifying initiatives that will allow a business to meet those strategic goals.
• Collaborated with internal and external stakeholders to align on requirement and expectations so that the change initiated.
• Managing the communications, planning and executing the UAT/SIT phase, driving the production deployment and manage the hyper care.

• Led multiple change management projects, including stakeholder engagement, training, and communication strategies.
• Managed end-to-end implementation projects for cloud-based solutions, specializing in system integration and data migration.
• Collaborated with cross-functional teams to design and deliver scalable solutions that meet client requirements.
• Developed and delivered workshops and training sessions on change management best practices and tools.
• Drove successful adoption of technology solutions by creating and executing change management plans tailored to each project.
• Implemented a streamlined onboarding program for channel partners, leveraging automation tools and standardized documentation; reduced onboarding time by 40% and increased partner engagement by 30%.
• Used EDI parsers, workflows, and Kettle job integration to on board new configurations for channel and non-channel feeds such as Sales, Inventory, receipts, customer master's.
• Performing Requirements gathering and analysis
• Understanding business needs, its strategic direction and identifying initiatives that will allow a business to meet those strategic goals.
• Collaborated with internal and external stakeholders to align on requirement and expectations so that the change initiated.
• Managing the communications, planning and executing the UAT/SIT phase, driving the production deployment and manage the hyper care.

• Supported a PAN India retail customer as part of Incident Management team.
• Used Remedy ticketing tool to log and respond to client inquiries.
• Provides L1 and L1 support on the reported issues.
• Troubleshoots hardware and software issues.
• Gained ITIL V3 and six sigma yellow belt certifications during the tenure.