Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Personal Information
Timeline
Generic
Ramya T

Ramya T

Bangalore

Summary

Dynamic Senior Business Analyst at Unilever United States Inc. with proven expertise in Salesforce CRM and team management. Enhanced operational efficiency through strategic process improvements, achieving significant reductions in order processing time. Adept at fostering client relationships and driving results in accounts payable and receivable, ensuring timely financial reporting and compliance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

Unilever United States Inc.
Bangalore
03.2021 - Current
  • Company Overview: Deputed at Genpact, Sales Operations.
  • Led eleven Order Management Associates executing the order-to-cash process.
  • Analyzed key performance indicators through preparation and documentation to align with the business area's set targets.
  • Conducted interviews to evaluate potential new team members.
  • Delivered detailed reports to management on customer and distributor performance every month, quarter, and year.
  • Established workflow frameworks boost operational consistency and effectiveness.
  • Ensured timely reconciliation of expenses by uploading receipts and categorizing transactions within SAP Concur.
  • Trained new hires and team members on SAP Concur functionalities, including expense report creation and policy compliance.
  • Created and submitted accurate expense reports in SAP Concur, in compliance with corporate policies and deadlines.
  • Managed accounts payable and receivable processes, maintaining a healthy cash flow for the company.
  • Improved team efficiency, leading a small team in adopting best practices in accounts payable processes.
  • Developed professional relationships with internal and external clients to encourage open communication and feedback.
  • Analyzed aging reports to identify trends and patterns causing missed collections.
  • Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances, and timely submission of data for financial statements.
  • Assisted with the implementation of new systems or upgrades, contributing to efficient operations within the Accounts Receivable department.
  • Supported month-end close activities, ensuring accurate representation of outstanding invoices in financial statements.
  • Participated in special projects as needed, providing valuable insights into potential areas for invoicing improvements, or automation opportunities.
  • Demonstrated strong attention to detail, consistently identifying and correcting errors before final invoice submission.
  • Boosted recovery rates for invalid deductions, with consistent follow-up on open cases and negotiation with customers.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Coordinated the implementation of new systems or tools to enhance collections operations.
  • Collaborated with cross-functional teams to improve the overall customer experience within the company.
  • Implemented process improvements within the order-to-cash cycle, driving increased operational efficiency, and cost reduction.
  • Troubleshot and resolved escalated issues pertaining to vendor disputes, payment discrepancies, or delays in a timely manner, maintaining positive relationships with suppliers.
  • Utilized Microsoft Excel, QuickBooks, and SAP to manage invoices and payments.

Team Lead Order to Cash

EFI India Pvt Ltd
Bangalore
09.2019 - 02.2021
  • Directed comprehensive SAP operations, beginning with quotations and concluding at invoices.
  • Trained team members on SAP for efficient order processing.
  • Streamlined order processing through efficient use of SAP tools.
  • Utilized hands-on experience for efficient Quote to Order transactions.
  • Offered additional support during month-end and quarter-end processes to achieve SLA targets.
  • Monitored SFDC queue and efficiently resolved customer queries through calls.
  • Facilitated client interactions to align services effectively with their expectations.
  • Streamlined price issue resolution while delivering outstanding customer service.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Handled managerial tasks related to team issues and exceptional inquiries.
  • Reviewed financial reports to enhance understanding of operational processes.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Served as an escalation point for complex order management issues, providing guidance and support as needed.
  • Reduced order processing time by optimizing workflows and closely monitoring team performance.

Order Management Executive

Nuance Transcription Services India Pvt Ltd
Bangalore
06.2018 - 09.2019
  • Compiled and sent end-of-day reports to the supervisory team.
  • Validated ordering documents, purchase orders, and renewal requests for sales processing.
  • Processing Credit Card transactions communicating with Sales.
  • Analyzed error responsibilities and assigned charges for unclean submissions.
  • Quickly addressed operations with the highest priority to maintain satisfaction.
  • Prepared comprehensive reports while ensuring timely execution of credit memos and invoices.
  • Demonstrated proficiency in managing mail.
  • Generated monthly performance reports using raw data.

Order Management Specialist - 2

Thomson Reuters
Bangalore
03.2016 - 05.2018
  • Managed SFDC cases concurrently for account managers.
  • Utilized SAP Concur for end-to-end travel and expense management, including expense reporting, and reimbursement tracking.
  • Executed creation and amendment of necessary contract, order, and security deposit forms based on tasks from Account Managers.
  • Coordinated submission process for timely approval of services.
  • Ensured secure handling of various documents including client confirmation emails.
  • Conducted follow-ups for special pricing and restriction date extensions.
  • Supplied data service pricing from third-party providers.
  • Analyzed and rectified contract errors to maintain accurate customer records within SAP.
  • Drafted quotes and orders for sales and cancellations promptly.
  • Conducted activities for month-end, quarter-end, and year-end processes.
  • Investigate and review unreleased billing orders permission.
  • Prevented delivery of invoices and credit notes in case of discrepancies.

Education

Bachelor of science - Physics, chemistry, and math

MES Degree College
Bangalore
04.2014

PUC - Physics, Chemistry, Math

East West PU College
Bengaluru, India
04.2011

SSLC -

Apollo School
Bangalore
04.2009

Skills

  • SAP and SAP Concur experience
  • Salesforce CRM expertise
  • Experience with SOCS Avalanche
  • Oracle order management
  • Skilled in QuickBooks financial management
  • Microsoft Office
  • Team management
  • Customer service
  • Accounts payables and receivables
  • Order processing
  • Process improvement
  • Problem solving
  • KPI tracking

Certification

Train the Trainer program, 2024

Accomplishments

  • Achieved revenue objective by implementing cost-cutting measures.
  • 4 Quality Star Award, for best quality of service by client, 2021-2024.
  • Annual Award for Exceptional Performance, For Individual effort with cash of 50,000 allocated by management.
  • Valuable contribution Award, For monthly performance, 2018.

Languages

  • English
  • Kannada
  • Hindi

Personal Information

  • Date of Birth: 04/07/1994

Timeline

Senior Business Analyst

Unilever United States Inc.
03.2021 - Current

Team Lead Order to Cash

EFI India Pvt Ltd
09.2019 - 02.2021

Order Management Executive

Nuance Transcription Services India Pvt Ltd
06.2018 - 09.2019

Order Management Specialist - 2

Thomson Reuters
03.2016 - 05.2018

Bachelor of science - Physics, chemistry, and math

MES Degree College

PUC - Physics, Chemistry, Math

East West PU College

SSLC -

Apollo School

Similar Profiles

CREATE PROFILE
Ramya T