Ramya Krishna Ravi

Coordinated with key stakeholders for requirement gathering, clarifying business needs and aligning them with ServiceNow capabilities.

Developed integrations between ServiceNow and various software applications, ensuring seamless data exchange and optimized workflow automation.

Reporting & Dashboard Creation: Developed and configured custom reports and dashboards within ServiceNow, providing stakeholders with real-time insights into metrics such as user subscriptions, contract renewal and expiration statuses, license usage, software installation count, etc.

Executed IT Asset Management implementation project using ServiceNow in client environment, enhancing asset visibility and control.

• Delivered enterprise ServiceNow enhancements in Agile sprints, enhancing functionality for global clients.
• Converted manual regression testing into automated ATF suites, improving quality and release speed.
• Designed and implemented end-to-end Service Catalog items and request workflows.
• Implemented AI Search in Service Portal, improving self-service experience.
• Coordinated upgrade of ServiceNow instances to Tokyo and Vancouver versions, ensuring seamless transition and minimal disruption.
• Managed critical production incidents and high-priority defects, maintaining strong SLA adherence to support operational stability.
• Represented technical team in client meetings and mentored junior developers.
• Supported transition activities between organizations with smooth handover execution.

• Developed and supported custom HSE application on ServiceNow to enhance compliance and safety management.
• Managed incidents, defects, and service requests while consistently meeting SLA targets.
• Performed daily health checks and proactive monitoring of platform stability.
• Supported production releases, code deployments, and post-release validations.
• Participated in upgrade testing and built ATF test scenarios.
• Reviewed skipped update records during upgrades and completed merge remediation.
• Resolved Service Portal bugs to enhance user experience and streamline navigation.
• Migrated Change Requests across ServiceNow instances to ensure compatibility with Madrid version.