Ramya Ramachandran R
Kozhikode
Summary
Enthusiastic Assistant Branch Manager experienced in leading branch staff to exceed sales goals while delivering excellent customer service.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
Eduflair Learning Solutions Pvt Ltd
Kozhikode
09.2023 - Current
- Provided training to new employees on company policies and procedures.
- Organized special events such as seminars or workshops related to banking services.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Developed strategies for increasing customer satisfaction levels and improving service quality.
- Analyzed financial data and prepared reports on the branch's performance for senior management.
- Coordinated marketing activities such as promotional campaigns, advertising.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
Senior Academic Counselor ( Team Leader )
Narayana Educational Services Pvt Ltd
Trivandrum
02.2023 - 09.2023
- Provided individual and group academic counseling to students on course selection, major exploration, and degree requirements.
- Developed and facilitated workshops for students on topics such as time management, study skills, test-taking strategies, and career exploration.
- Created and maintained student records in accordance with college policies and procedures.
- Assisted with the development of recruitment materials for prospective students.
- Advised students on transfer credits from other institutions.
- Collaborated with faculty members to create advising plans that met the needs of each student.
- Met regularly with department heads to discuss student progress toward graduation goals.
- Developed innovative methods for tracking student performance data and trends over time.
- Organized events such as orientations, open houses, parent meetings, and career fairs.
- Maintained an up-to-date knowledge of state regulations pertaining to higher education.
- Served as a mentor for newly hired academic counselors.
- Monitored student compliance with college policies regarding attendance and academic progress.
Admissions Officer
Aakash Byjus
Kozhikode
11.2021 - 02.2023
- Assisted in the development and implementation of admissions policies and procedures.
- Analyzed student academic records to determine eligibility for admission to college or university programs.
- Reviewed applications for completeness and accuracy prior to processing.
- Conducted interviews with applicants in order to evaluate qualifications for admission.
- Developed relationships with high schools, community organizations, and other sources of potential applicants.
- Maintained accurate records of all application materials received from prospective students.
- Advised current students on changes or updates within the admissions process.
- Managed incoming applications through tracking system ensuring timely responses were made.
- Coordinated communication between departments regarding applicant status updates.
Product Analyst
Dream Souq - Ws Trading Pvt Ltd
Kozhikode
12.2020 - 11.2022
- Analyzed customer feedback and data to identify areas of improvement for the product.
- Analyzed usage patterns to determine trends in customer behavior.
- Created detailed reports for management on product performance and user experience.
- Identified gaps in existing products, services, and processes through market research and analysis.
- Assisted in designing experiments to evaluate new features or changes to existing ones.
- Reviewed competitor products and industry trends to inform product development decisions.
- Conducted interviews with customers to understand their needs and preferences regarding the product.
- Collaborated with cross-functional teams such as engineering, marketing, sales, operations. to ensure successful implementation of projects.
Customer Relation Team Leader
George Maijo Motors Pvt Ltd.
Kochi
01.2019 - 11.2020
- Developed and implemented customer service policies and procedures.
- Created a customer relations system to track customer complaints, inquiries, and feedback.
- Trained team members in customer service techniques including active listening, problem solving, conflict resolution, and communication skills.
- Monitored team performance to ensure quality standards were met or exceeded.
- Conducted regular meetings with staff to discuss performance goals and objectives.
- Provided coaching and guidance on how best to handle difficult customers.
- Assessed customer needs through surveys, interviews, focus groups.
- Resolved escalated customer issues quickly and efficiently.
- Ensured compliance with all applicable laws and regulations related to customer service operations.
- Maintained up-to-date knowledge of product features, pricing plans, promotions.
Secretary to the General Manager
Popular Hyundai Pvt Ltd
Kochi
04.2018 - 01.2019
- Conducted interviews with key figures and sources to obtain information for stories.
- Provided administrative support to the General Manager including scheduling meetings, preparing agendas and taking minutes.
- Organized and maintained filing systems, both electronic and paper based.
- Composed, edited and proofread correspondence, reports and other documents as requested by the General Manager.
- Answered incoming calls, screened messages and directed them appropriately.
- Managed the calendar of the General Manager ensuring timely completion of tasks.
- Prepared expense reports for the General Manager on a regular basis.
- Updated contact lists as required while maintaining accuracy at all times.
- Coordinated meeting and work schedules for staff teams and executives.
Customer Relationship Executive
Popular Vehicles & Services Pvt Ltd.
Kozhikode
01.2015 - 10.2018
- Developed and implemented customer relationship management strategies to increase customer satisfaction and loyalty.
- Created and maintained customer databases, segmenting customers into different categories based on their needs.
- Provided technical support to customers in resolving issues related to products or services.
- Conducted surveys to identify areas of improvement in customer service processes.
- Coordinated with various departments such as marketing, sales, finance and operations for implementation of CRM initiatives.
- Analyzed customer feedback data and generated reports for senior management review.
- Collaborated with other team members to develop solutions for difficult customer problems.
- Monitored competitor activities and industry trends related to CRM practices.
- Responded promptly to all incoming calls, emails and online inquiries from customers.
- Researched potential leads through cold calling prospective clients.
- Provided guidance on best practices related to customer relationship management policies.
Administration Assistant
Kerala Tourisum Development Corporation - Bolgatty Palace & Island Resort
Kochi
11.2014 - 11.2015
- Answered incoming calls in a professional manner.
- Provided administrative support to management team.
- Managed daily calendars for multiple staff members.
- Organized and maintained files, including electronic records.
- Coordinated meetings and travel arrangements for employees.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Performed data entry tasks accurately within specified timeframes.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
- Greeted visitors in a courteous manner and provided assistance when necessary.
- Assisted with special projects as requested by management team.
Education
Diploma - Front Office Management
Govt. Womans ITI , Maalikadavu
Kozhikode2014
Bachelor of Science - Zoology
Zamoorians Guruvayoorappan College
Kozhikode05.2013
High School Diploma -
GVHSS FOR GIRLS NADAKKAVU
Kozhikode05.2010
GED -
Govt.Achuthan Girls Hsc School
Kozhikode02.2008
Skills
- Customer Retention
- Relationship Building and Management
- Microsoft Access and Dynamics
- Employee Scheduling
- Resource Management
- Staff Development
- Risk Management
- Strong Interpersonal Skills
- Sales Expertise
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Declaration
I hereby declare that the information furnished above is true to the best
of my acknowledge and belief.
Place : Calicut
Date :
Ramya Ramachandran R
Timeline
Assistant Branch Manager
Eduflair Learning Solutions Pvt Ltd
09.2023 - Current
Senior Academic Counselor ( Team Leader )
Narayana Educational Services Pvt Ltd
02.2023 - 09.2023
Admissions Officer
Aakash Byjus
11.2021 - 02.2023
Product Analyst
Dream Souq - Ws Trading Pvt Ltd
12.2020 - 11.2022
Customer Relation Team Leader
George Maijo Motors Pvt Ltd.
01.2019 - 11.2020
Secretary to the General Manager
Popular Hyundai Pvt Ltd
04.2018 - 01.2019
Customer Relationship Executive
Popular Vehicles & Services Pvt Ltd.
01.2015 - 10.2018
Administration Assistant
Kerala Tourisum Development Corporation - Bolgatty Palace & Island Resort
11.2014 - 11.2015
Diploma - Front Office Management
Govt. Womans ITI , Maalikadavu
Bachelor of Science - Zoology
Zamoorians Guruvayoorappan College
High School Diploma -
GVHSS FOR GIRLS NADAKKAVU
GED -
Govt.Achuthan Girls Hsc School
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