RAMYA RAMESH
Kottayam
Summary
Results-driven Passenger Service Supervisor with expertise in operations supervision and team management. Proven ability to enhance customer service and ensure safety compliance, contributing to seamless boarding and check-in processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Passenger Service Supervisor
Globe Ground India Pvt Ltd
Bangalore
04.2025 - 08.2025
- Supervised passenger check-in and boarding procedures to ensure smooth operations.
- Trained new staff on company policies and customer service best practices.
- Collaborated with airline representatives to resolve passenger issues effectively.
- Supervised daily operations for efficient passenger check-in procedures.
- Coordinated baggage handling operations to maintain efficiency and accuracy.
Passenger Service Agent
Globe Ground Indian Pvt Ltd
Bangalore
06.2022 - 03.2025
- Assisted passengers with check-in and boarding procedures effectively.
- Enforced safety regulations and adhered to security protocols during operations.
- Ensured all safety protocols were followed during the check-in process.
- Conducted security checks on passenger documents and boarding passes.
Customer Service Representative
Bajaj finance Pvt Ltd
new delhi
03.2021 - 03.2022
- Assisted customers with inquiries regarding financial products and services.
Customer Service Associate
Caretel Info Tech Ltd
new delhi
06.2019 - 06.2020
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Collaborated with team members to enhance service delivery standards.
Education
BBA - Degree in Airline And Airport Management
Bharathiar University
Coimbatore Tamil Nadu12-2019
IATA in Travel And Tourism
Speed Wings Academy
Pathanamthitta Kerala03-2018
Diploma in Airline And Airport Management -
Bharath Aviation Academy
Pathanamthitta Kerala05-2017
Skills
- Issue resolution
- Problem solving
- Operations supervision
- Team management
- Staff training and development
- Baggage handling abilities
- Documentation verification
- Effective communication
- Time management
Languages
Malayalam
First Language
ENGLISH
Upper Intermediate (B2)
B2
Hindi
Beginner (A1)
A1
Certification
SITA World Tracer Certification
- Baggage tracing
- Automated process
- Global network
Timeline
Passenger Service Supervisor
Globe Ground India Pvt Ltd
04.2025 - 08.2025
Passenger Service Agent
Globe Ground Indian Pvt Ltd
06.2022 - 03.2025
Customer Service Representative
Bajaj finance Pvt Ltd
03.2021 - 03.2022
Customer Service Associate
Caretel Info Tech Ltd
06.2019 - 06.2020
BBA - Degree in Airline And Airport Management
Bharathiar University
IATA in Travel And Tourism
Speed Wings Academy
Diploma in Airline And Airport Management -
Bharath Aviation Academy
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