RAMYA RAMESH
Kottayam
Summary
Results-driven Passenger Service Supervisor with expertise in operations supervision and team management. Proven ability to enhance customer service and ensure safety compliance, contributing to seamless boarding and check-in processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Passenger Service Supervisor
Globe Ground India Pvt Ltd
Bangalore
04.2025 - 08.2025
- Supervised passenger check-in and boarding procedures to ensure smooth operations.
- Trained new staff on company policies and customer service best practices.
- Collaborated with airline representatives to resolve passenger issues effectively.
- Supervised daily operations for efficient passenger check-in procedures.
- Coordinated baggage handling operations to maintain efficiency and accuracy.
Passenger Service Agent
Globe Ground Indian Pvt Ltd
Bangalore
06.2022 - 03.2025
- Assisted passengers with check-in and boarding procedures effectively.
- Enforced safety regulations and adhered to security protocols during operations.
- Ensured all safety protocols were followed during the check-in process.
- Conducted security checks on passenger documents and boarding passes.
Customer Service Representative
Bajaj finance Pvt Ltd
new delhi
03.2021 - 03.2022
- Assisted customers with inquiries regarding financial products and services.
Customer Service Associate
Caretel Info Tech Ltd
new delhi
06.2019 - 06.2020
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Collaborated with team members to enhance service delivery standards.
Education
BBA - Degree in Airline And Airport Management
Bharathiar University
Coimbatore Tamil Nadu12-2019
IATA in Travel And Tourism
Speed Wings Academy
Pathanamthitta Kerala03-2018
Diploma in Airline And Airport Management -
Bharath Aviation Academy
Pathanamthitta Kerala05-2017
Skills
- Issue resolution
- Problem solving
- Operations supervision
- Team management
- Staff training and development
- Baggage handling abilities
- Documentation verification
- Effective communication
- Time management
Languages
Malayalam
First Language
ENGLISH
Upper Intermediate (B2)
B2
Hindi
Beginner (A1)
A1
Certification
SITA World Tracer Certification
- Baggage tracing
- Automated process
- Global network
Timeline
Passenger Service Supervisor
Globe Ground India Pvt Ltd
04.2025 - 08.2025
Passenger Service Agent
Globe Ground Indian Pvt Ltd
06.2022 - 03.2025
Customer Service Representative
Bajaj finance Pvt Ltd
03.2021 - 03.2022
Customer Service Associate
Caretel Info Tech Ltd
06.2019 - 06.2020
BBA - Degree in Airline And Airport Management
Bharathiar University
IATA in Travel And Tourism
Speed Wings Academy
Diploma in Airline And Airport Management -
Bharath Aviation Academy
Similar Profiles
SURYAVEERSINH ZalaSURYAVEERSINH Zala
Specialist - Operations (Team Coordinator) at Medusind Solutions India Pvt. Ltd.Specialist - Operations (Team Coordinator) at Medusind Solutions India Pvt. Ltd.
Ved Prakash DubeyVed Prakash Dubey
Passenger Service Agent at Celebi Ground HandlingPassenger Service Agent at Celebi Ground Handling
ANAND PARTHASARATHYANAND PARTHASARATHY
Consolidated weekly/monthly service performance reports and analyzed operational KPIs.Communicated with airline, passengers, and sales force regarding service closure status.Sent out emails and escalations ensuring timely responses and resolutions.Participated in stakeholder meetings and tracked action item resolutions. at Air India SATSConsolidated weekly/monthly service performance reports and analyzed operational KPIs.Communicated with airline, passengers, and sales force regarding service closure status.Sent out emails and escalations ensuring timely responses and resolutions.Participated in stakeholder meetings and tracked action item resolutions. at Air India SATS
JESWIN JAINJESWIN JAIN
Performance Tester at AccenturePerformance Tester at Accenture
DINO JACOBDINO JACOB
Light Technician at Total ProductionLight Technician at Total Production