Ramyashree K S

Key Responsibilities:

• Investigate and resolve regulatory complaints related to brokerage accounts and financial transactions.
• Analyze client cases to identify root causes and ensure accurate, compliant resolution.
• Review high volumes of client cases, improving turnaround time while maintaining accuracy in regulatory reporting.
• Examine transaction records, account activity, and documentation for compliance and accuracy.
• Handle escalations by coordinating with internal teams to resolve complex cases efficiently.
• Maintain detailed, audit-ready documentation of case findings and actions taken.
• Ensure timely resolution of customer complaints according to company policies and regulatory guidelines.

Key Achievements:

• Consistently met and exceeded service-level agreements (SLAs) for complaint resolution.
• Recognized for strong analytical and problem-solving skills, contributing to efficient resolution of complex cases.
• Selected for the Reduced Edit Program, with most case research approved without editor review due to high accuracy and attention to detail.

Key Responsibilities

• Taught subjects like Financial Accounting, Financial Management, Income Tax, and Principles of Management to undergraduate students.
• Guided students in academic pursuits, fostering understanding of course material.
• Coordinated internal exams for Management department, ensuring smooth execution and adherence to academic standards.
• Worked with other faculty members on academic and departmental tasks.
• Contributed to institutional committees such as Business Lab, ERP Cell, and SHE Cell.
• Organized B-Quiz competitions during college fest (ASPIRA) and for classes, promoting engagement and knowledge sharing among students.