Summary
Accomplishments
Work History
Education
Skills
Certification
Overview
Awardsandacknowledgements
Generic

Ramya Srinivas

Information Technology
BANGALORE

Summary

Accomplished Executive Director at CSG International, responsible for overseeing the Global Solution Delivery Practice. Strong background in technology and process transformations, previously served as Head of Engineering, Corporate Apps at Telstra. Expertise lies in establishing effective global workforce strategies and fostering high-performing teams. Proven track record of success in leading technology initiatives and driving organizational growth, making a valuable asset to any company seeking operational optimization.

Accomplishments

•Recognized and rewarded for exponential business impact on growth/ productivity/ operational efficiencies/ customer experience

•Led Vendor consolidation, Continuous Delivery, DevSecOps shift, and architectural simplification

•Spearheaded customer centric initiatives that leverage Data Analytics , AI/ ML to drive growth

•Established Centre of Competencies for Testing, QA, Data Science, DevOps

•Diversity Champion, Established Speaker and representative–IEEE, NASSCOM, Gracehopper

Proudest Achievement – “Winning consecutive industry awards from 2014- 2017 for delivering transformational projects”

Work History

Executive Director, Solution Delivery

CSG International
11.2023 - Current
  • Leading a team of 250+ employees
  • Lead the Global Solution & Development competency centres, overseeing the implementation of complex and bespoke solution software on a large scale
  • Lead the competency centre, driving the adoption of SAFe agile methodologies to enhance capability building and accelerate project program delivery
  • Cultivate a diverse and skilled community, emphasizing performance-oriented goals to foster continuous improvement
  • Enhance Development and Solution consultancy Practices, promoting greater re-use of shared tools, capabilities, and methods
  • Accountable for Delivery Capabilities and Centre of Expertise including Solution management, Product Ownership, Development Tools and Practices, Data management, Process Automation, System Innovation
  • Implement Delivery Practices, in collaboration with Engineering and Shared Services, focusing on DevOps, Platform engineering, Agile methodologies.

Head of Engineering, Corporate Applications

Telstra Global Business Services
11.2021 - 10.2023
  • Leading a team of ~850 employees
  • Spearhead the strategic planning, development, and delivery of technology initiatives, aligning them with business goals and objectives for the Corporate Capability Engineering, encompassing areas such as Financial Management, Tax & Treasury, Supply Chain & Procurement, People Services, Employee Experience, & Support Tools, and Operations
  • Leading efforts to consolidate and rationalize technology for Corporate & Employee Experience services landscape (~$150M capex between FY21-23)
  • Implementing innovative approaches such as leveraging data analytics and AI, enhancing system resilience, transitioning to an API-first architecture to implement IT-As-A-Service(ITAAS), adopting public cloud solutions, and phasing out outdated legacy systems to achieve these objectives
  • Focusing on India Strategy at the site level, implementing a capability-led business model
  • Develop and manage IT budgets, forecasting and controlling expenses, and identifying areas for cost optimization.

Bangalore Site Lead, Customer Experience

Cisco Systems India
01.2020 - 10.2021
  • Leading a team of ~200 employees
  • Lead a portfolio of Cisco Collaboration products for Conferencing, Contact Center, Phones, Headsets, Room devices, Unified communications and Calling, Cognitive Collaboration and WebEx
  • Lead and deliver a portfolio of product capabilities as both on premise software as well as SaaS offerings in the areas of automation, analytics, customer experience, and cloud
  • This software powers the $13B+ Cisco CX business
  • APJC Business Leader for Innovation and Automation to build a high-performance network environment, proactive and predictive tools that use smart service diagnostics, alert, and remediation capabilities
  • Drive the architectural and technology transformation of our product portfolio
  • This includes migration to public cloud (AWS) and a modern technology stack built around micro services architecture, containers, Kubernetes for orchestration, Kafka for messaging, and AWS technologies such as EKS, EMR, Aurora, etc
  • Drive the talent and leadership evolution of the organization to be a true SaaS business
  • Rigorous focus on talent transformation for cloud scale engineering.

Senior Manager, Data & Analytics Office

Cisco Systems India
04.2017 - 01.2020
  • Lead a team of ~100 employees
  • (peak size) Lead the development of an integrated platform for Enterprise Product Master Data and Hierarchy Management, leveraging extensive expertise in Data Analytics, Web technologies, scalable cloud-native architecture, and APIs
  • Spearhead upgrade to Cloud Native Architecture (MongoDB), achieving 4 9’s Availability, Zero downtime deployment & upgrades, 4x performance improvement, and faster development cycle
  • Lead UI Simplification and migration to cloud environment leveraging Kubernetes-based OpenShift model, enhancing core Product Microservices functionalities
  • Drive cross-functional business use cases, enabling Business Analytics insights, improving Annual Recurring Revenue.

Software Development Manager, Service Supply Chain

Cisco Systems India
06.2011 - 04.2017
  • Regional Lead for APJC IT Application Development and Delivery
  • Leading a global team of 150 employees
  • (peak size) Accountable for $37M Global Service Logistics and Supply chain
  • Led team to consolidate dev/QA/support vendor model resulting in doubled productivity while saving $3.2M
  • Led Global Agile Scrum teams to build applications using Intelligent Business Process Management Systems and Web Technologies resulting in Annual cost savings of $5M+ and reduced time to capability from months down to minutes
  • Led the team through architecture, design and development of Oracle ERP upgrade, resulting in greater availability + resiliency- Achieved planned downtime optimization of core ERP environment by 15% and reduced downtime occurrences by 12%.

Delivery Manager

Capgemini
03.2007 - 06.2011
  • Lead multi-year engagements upwards of 1000 member teams with P&L responsibilities
  • Oracle ERP, PL/SQL, JAVA, UNIX, POWER BUILDER, VB, ASP, .NET
  • Expanded application portfolio management of multi-million dollar turn-key projects in a Global Delivery Model
  • Led the development of enterprise level applications for various ERP systems
  • Spearheaded Lean program initiative to drive cost savings of $2M YOY, through a 25% reduction in total ticket volume; while lowering the backlog index by 30%
  • Testing COE SPOC - Enhance Testing practice by building competence through trainings and certifications.

Education

Bachelor of Engineering - Computer Science

RV College of Engineering
Bengaluru, India
04.2001 -

Skills

Customer Experience

Certification

Six Sigma Methodologies (DMAIC). Certified Black Belt. Certified Quality Auditor from TQMI

Overview

18
18
years of professional experience
6
6
Certificates

Awardsandacknowledgements

  • Business Innovation Award (Pega, 6/14)
  • NC Technology Associations' Tech Award - Business Value: Use of Technology (11/14)
  • Gartner’s BPM Excellence Awards for North America (12/14)
  • Technical Services Pinnacle Award (Cisco, 1/15)
  • Best Six Sigma: General Activity (Cisco, 9/15)
  • Oracle’s Chief Sustainability Officer of the Year (10/15)
  • Program Success Award (Pega, 6/16)
  • Technical Services Pinnacle Award (Cisco, 1/17)

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Ramya SrinivasInformation Technology