Ramya T
Senior business analyst
Bangalore
Summary
Accomplished Senior Business Analyst with extensive experience in order management and the order-to-cash process. Proven track record of leading teams to achieve operational efficiency. Expertise in SAP, SFDC Salesforce, and process improvement techniques, complemented by strong leadership and communication skills. Adept at developing strategies to meet business targets and enhancing customer service processes. Career goals include leveraging analytical skills and leadership proficiency to drive business success in dynamic environments.
Professional with significant experience in business analysis, skilled in data-driven decision-making, and process optimization. Strong focus on team collaboration and delivering impactful results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Operations - Senior Business Analyst
Unilever United States Inc. - Deputed at Genpact
Bangalore
03.2021 - Current
- Led a team of seven Order Management Associates executing the order-to-cash process.
- Analyzed key performance indicators through preparation and documentation to align with business area's set targets.
- Conducted interviews to evaluate potential new team members.
- Delivered detailed reports to management on customer and distributor performance every month, quarter, and year.
- Established workflow frameworks boosting operational consistency and effectiveness.
- Managed accounts payable and receivable processes, maintaining healthy cash flow for the company.
- Improved team efficiency, leading small team in adopting best practices in accounts payable processes.
- Developed professional relationships with internal and external clients to encourage open communication and feedback.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Assisted with the implementation of new systems or upgrades, contributing to efficient operations within the Accounts Receivable department.
- Supported month-end close activities, ensuring accurate representation of outstanding invoices in financial statements.
- Participated in special projects as needed, providing valuable insights into potential areas for invoicing improvements or automation opportunities.
- Demonstrated strong attention to detail, consistently identifying and correcting errors before final invoice submission.
- Boosted recovery rates for invalid deductions with consistent follow-up on open cases and negotiation with customers.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Coordinated the implementation of new systems or tools to enhance collections operations.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Implemented process improvements within the order-to-cash cycle, driving increased operational efficiency and cost reduction.
- Troubleshot and resolved escalated issues pertaining to vendor disputes, payment discrepancies or delays in a timely manner, maintaining positive relationships with suppliers.
- Utilized Microsoft Excel, QuickBooks and SAP to manage invoices and payments.
Team Lead Order to Cash
EFI India Pvt Ltd
Bangalore
09.2019 - 02.2021
- Directed comprehensive SAP operations, beginning with quotations and concluding at invoices.
- Trained team members on SAP for efficient order processing.
- Streamlined order processing through efficient use of SAP tools.
- Utilized hands-on experience for efficient Quote to Order transactions.
- Offered additional support during month-end and quarter-end processes to achieve SLA targets.
- Monitored SFDC queue and efficiently resolved customer queries through calls.
- Facilitated client interactions to align services effectively with their expectations.
- Streamlined price issue resolution while delivering outstanding customer service.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular reviews of operations and identified areas for improvement.
- Handled managerial tasks related to team issues and exceptional inquiries.
- Reviewed financial reports to enhance understanding of operational processes.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Served as an escalation point for complex order management issues, providing guidance and support as needed.
- Reduced order processing time by optimizing workflows and closely monitoring team performance.
Order Management Executive
Nuance Transcription Services India Pvt Ltd
Bangalore
06.2018 - 09.2019
- Compiled and sent end-of-day reports to the supervisory team.
- Validated ordering documents, purchase orders, and renewal requests for sales processing.
- Processing Credit Card transactions communicating with Sales
- Analyzed error responsibilities and assigned charges for unclean submissions.
- Quickly addressed operations with the highest priority to maintain satisfaction.
- Prepared comprehensive reports while ensuring timely execution of credit memos and invoices.
- Demonstrated proficiency in managing mail.
- Generated monthly performance reports using raw data.
Order Management Specialist - 2
Thomson Reuters
Bangalore
03.2016 - 05.2018
- Managed SFDC cases concurrently for account managers.
- Executed creation and amendment of necessary contract, order, and security deposit forms based on tasks from Account Managers.
- Coordinated submission process for timely approval of services.
- Ensured secure handling of various documents including client confirmation emails.
- Conducted follow-ups for special pricing and restriction date extensions.
- Supplied data service pricing from third-party providers.
- Analyzed and rectified contract errors to maintain accurate customer records within SAP.
- Drafted quotes and orders for sales and cancellations promptly.
- Conducted activities for month-end, quarter-end, and year-end processes.
- Investigate and review unreleased billing orders permission.
- Prevented delivery of invoices and credit notes in case of discrepancies.
Education
Bachelor of science - Physics, chemistry, and math
09.2014
PUC - Physics, Chemistry, Math
06.2011
SSLC -
05.2009
Skills
SAP proficiency
Salesforce CRM expertise
Experience with SOCS Avalanche
Oracle database management
Skilled in QuickBooks financial management
Sales Operations
Order processing
Accounts payable processing
Exceptional customer support
Supply chain coordination
Account receivables
Certification
Train the Trainer program, 2024
Websites, Portfolios and Profiles
http://www.linkedin.com/in/ramya-t-988a9a14a
Accomplishments
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
- 4 Quality Star Award, for best quality of service by client, 2021-2024
- Annual Award for Exceptional Performance, For Individual effort with cash of 50,000 allocated by management
- Valuable contribution Award, For monthly performance, 2018
Timeline
Sales Operations - Senior Business Analyst - Unilever United States Inc. - Deputed at Genpact
03.2021 - Current
Team Lead Order to Cash - EFI India Pvt Ltd
09.2019 - 02.2021
Order Management Executive - Nuance Transcription Services India Pvt Ltd
06.2018 - 09.2019
Order Management Specialist - 2 - Thomson Reuters
03.2016 - 05.2018
MES Degree College - Bachelor of science, Physics, chemistry, and math
East West PU College - PUC, Physics, Chemistry, Math
Apollo School - SSLC,