Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ramzan Pathan

Mumbai

Summary

Experienced NOC Engineer adept at monitoring and maintaining network systems to ensure smooth operations. Skilled in identifying and resolving issues promptly to minimize downtime and optimize network performance. Proficient in installing, configuring, and securing network infrastructure. Strong collaborator with a proactive approach to problem-solving and a commitment to delivering high-quality technical support and service Organized and focused Network Analyst seeking employment as part of dynamic IT team. Well-versed in cutting-edge technologies, as well as telecom operations and systems.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Network operation Engineer

Capgemini
10.2021 - Current
  • Daily monitoring of network performance
  • Develop customer-specific applications and network maintenance plans
  • Providing technical support and guidance to users
  • Monitored network performance and uptime and responded quickly to incidents.
  • Troubleshoot and resolve the issue reported by the user
  • Communicating with customers about repair status and updates, and consulting with non-technical staff
  • Working with management to address changing business needs, and collaborating with other teams on process improvements
  • Monitoring all infrastructure devices on ScienceLogic tools and applications on Dynatrace tools
  • Adding and removing the maintenance as per request, taking approval, or change request
  • Identifying and reporting system errors promptly
  • Raising ISP tickets with different ISP providers
  • Collaborating with the IT team and the ISP for problem resolution
  • Connecting the MIM team for the root cause issue
  • Ensuring optimal performance of systems and networks
  • Creating tickets in ServiceNow and managing SLAs
  • Preparing the NCR and creating a change request

Technical Support Analyst

JoulestoWatts - J2W
05.2021 - 10.2021
  • Installation of Multi-authenticator app and other software on Windows and MAC
  • Handled priority calls, chats, and email for respective accounts both inbound and outbound Users
  • Skills Used Active directory, exchange, shared files and printers, remote support, desktop support, ticketing system knowledge, quick learning and thinking, and any other skill that has to be picked up or used on the fly as needed
  • Troubleshooting issues related to Outlook, user authentication, user's issues to connect Capgemini network from outside, VPN

IT Analyst Engineer

Impact Infotech
02.2019 - 09.2019

Education

Bachelor of Computer Engineering -

North Maharashtra University
01.2016

St. Teresa High School -

Nashik board
01.2012

Skills

  • Network maintenance
  • Troubleshooting
  • Network performance metric, analyze system health, implement improvement & enhancement
  • maintain effective relationship with superiors, customer and venders
  • Network device monitoring
  • Network operations
  • technical support
  • incident management
  • routing , switching, BGP, OSPF, IPV4,
  • Network collaboration
  • Develop technical Documentation
  • Microsoft Excel
  • Power BI
  • ServiceNow
  • worked on Genesys, ODIGO tools for calling
  • Dynatrace application monitoring

Certification

  • Soft Skill Training
  • Technical Support fundamentals
  • Microsoft Excel beginner & intermediate Training
  • System Admin and IT infrastructure Services
  • Dynatrace fundamental
  • Introduction to Microsoft Azure Cloud Services
  • Project management.

Languages

English
Hindi
Marathi

Timeline

Network operation Engineer

Capgemini
10.2021 - Current

Technical Support Analyst

JoulestoWatts - J2W
05.2021 - 10.2021

IT Analyst Engineer

Impact Infotech
02.2019 - 09.2019

St. Teresa High School -

Nashik board

Bachelor of Computer Engineering -

North Maharashtra University

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Ramzan Pathan