Rana Pratap Singh
IT Infrastructure Manager, Operation Manager, Service Delivery Manager
MUMBAI
Summary
Experienced infrastructure manager with 10+ years in operations, BAU, and compliance activities, generating revenue for server support. Seeking a project manager role to leverage leadership expertise. Energetic and optimistic customer service representative with a proven track record of resolving complex issues. Committed to contributing exceptional management skills and a strong dedication to company goals as an IT professional in a spirited and challenging environment. Excited to share and enhance knowledge while using training and skills to benefit the organization and advance career.
Overview
10
10
years of professional experience
Work History
Transition Manager / Project Manager
Alchemy Techsol India Pvt. Ltd.
01.2024 - Current
- Company Overview: IBM-IBL Bank Infrastructure Support
- Successfully completed bank Infra Transition within 90 days for more than 32 domains
- Successfully build ODC for Client with security norms
- Effectively implemented examine and conducted an audit of ODC facilities, including network & Security equipment, power supplies, Fire Mock Drill and communication channels
- Effectively handled and successfully evaluated 32 domain candidates, as well as the selection and onboarding of more than 140 individuals in 90 days
- Successfully executed Transition plan and taken go-live (KT, Shadow, Rivers Shadow and handover to BAU & Operation team) with 100% achievements
- Successfully Identify the milestone, risk and observation points and share the Risk mitigation plan
- Drive the ticketing tool (Helix) and monitoring tools (SolarWinds) implementation in the project and conduct training to educate the ground team
- Proactively established KPIs and SLAs for infrastructure performance, availability, security and accountability
- Manage contracts, SLAs as per SOW, and A memorandum of understanding (MOU's) with stakeholders
- Actively involved in Incident and Change Management activities of the organization, including identifying problem severity, business impact and informing the business and adhere to SLAs
- Organized periodic client review meetings to assess program effectiveness and drive improvements with WSR, MSR, QBR and SLA Reports
- Financial supervision and cost optimization Establish and oversee infrastructure budgets and making sure that service quality is maintained while costs are minimized
- Trained project resources in information security, IT services, risk, and quality management
- I also made sure that the training programs complied with client demands, industry legislation, and accreditation standards
- IBM-IBL Bank Infrastructure Support
Deputy Project Manager
Alchemy Techsol India Pvt. Ltd.
05.2023 - 07.2024
- Company Overview: HPE-HCL SNOC Infra
- Oversaw the telecom project transitions and taken ownership of Operation and BAU activity from client partner to Alchemy
- Identified the gaps and successfully implemented mitigated plan and run the Infra in Autopilot mode
- Customer Relationship Management, Project Transition, SLA Management, Resource alignment, Risk assessments, Operation & BAU Management, Resource On-boarding / Off-boarding, Handover KT Session, Compliance monitoring, Infra Audit, required HW Optimization, Infra Project & Operation Management
- HPE-HCL SNOC Infra
Associate Project Management
Kyndryl Solutions Private Limited
01.2022 - 05.2023
- Business Continuity and Requirement Management, Client Management, Security & Compliance, User M., Operation and BAU Lead, Vender Transition, Resource Optimization, Patch Management and Audit
System Administrator & Team Lead
Alchemy Techsol India Pvt. Ltd. / Softenger India Pvt. Ltd.
07.2017 - 12.2021
- Process M., IT Services M., Change Management, Patch Management, Compliance & Security, Project delivery, Resource & Roster planning and VA & Log4J Gap Closer and ensures that an accurate shift handover happens to the next shift
DC-Ops
Softenger India Pvt. Ltd.
03.2015 - 07.2017
- Analyze, acknowledge & record each & every alert as per their impact, Assists the team lead in Maintaining & updating documents, Work in rotating shifts to provide 24/7 physical support and Monitor the IT Infrastructure with various monitoring tools
Skills
Effective project coordination
Strengths And Key Skills
- Excellent co-ordination and Strong interpersonal on verbal & written communication.
- Believe in teamwork with Positive Attitude & Sincerity.
- Good listener & Quick Learner.
- Ability to work under pressure and deal with multiple tasks concurrently.
- Good understanding of analytical tools like MS-Access, MS-Excel, SQL, and MS-Power Point.
- Advance Excel Knowledge & Matrix Management.
- Hard Skill: Information Security, Infrastructure, Regulatory Compliance, IT Operations & Service Delivery.
- Soft Skill: Observation, Decision Making, Communication, Multi-tasking.
Personal Information
- Father's Name: Mr. Vijay Pratap Singh
- Date of Birth: 09/16/87
- Marital Status: Married
- Hobbies : Upgrading Skill, Acknowledge, Net-surfing & Traveling
Timeline
Transition Manager / Project Manager
Alchemy Techsol India Pvt. Ltd.
01.2024 - Current
Deputy Project Manager
Alchemy Techsol India Pvt. Ltd.
05.2023 - 07.2024
Associate Project Management
Kyndryl Solutions Private Limited
01.2022 - 05.2023
System Administrator & Team Lead
Alchemy Techsol India Pvt. Ltd. / Softenger India Pvt. Ltd.
07.2017 - 12.2021
DC-Ops
Softenger India Pvt. Ltd.
03.2015 - 07.2017
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