Oracle Database
Ranadeep Dhar
Manager - IT Infrastructure Operations and Service Delivery
Bengaluru
Summary
Accomplished IT leader with a proven track record at Capgemini, specializing in Oracle DBA and team management. Expert in driving automation, enhancing service delivery, and managing large-scale migrations to cloud environments. Achieved significant cost savings and improved customer satisfaction through strategic initiatives and effective resource management.
Overview
17
17
years of professional experience
5
5
Certifications
Work History
Manager - North America Oracle Business Line
Capgemini
02.2023 - Current
- Infrastructure portfolio management comprising of Database, Middleware, Unix, Windows, backup and storage.
- Driving Automation initiatives resulting in cost reduction for clients.
- Involved in responding to RFPs and RFCs.
- Service Delivery Management.
- People Management.
- Managing a global Managed Services team comprising of 70+ resources.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Asscoiate Manager - IT Operations
Accenture Services Pvt.Ltd
07.2013 - 06.2022
- Involved as Database Tower Lead in charge of a database landscape consisting of 1000+ databases (Oracle, MySQL, MSSQL, DB2).
- Responsible for planning and execution of activities like Oracle DB creation, Cloning, Patching, Upgrades and Migrations.
- Responsible for regular monitoring of the entire DB landscape.
- Responsible for planning and executing DB and application migration from on-prem to AWS.
- Hands-on experience in services like EC2, S3, EBS, RDS, Aurora, DMS.
- Responsible for Disaster Recovery Planning and Execution.
- Responsible for ensuring smooth deliverables.
- Drive Automation and Innovation initiatives.
- Finance Planning to give cost effective solutions to clients.
- Key stakeholder in ITSM process compliance and responsible for major incident/event management, problem management and driving RCAs.
- Involved in vendor management on behalf of client with respect to product licensing and EOL support contract.
Technical Lead
Cognizant Technology Solutions
02.2007 - 07.2013
- Database and Unix administration servers deployed at Cognizant datacenters.
- Vendor Management - Responsible for managing service orders with Sun Microsystems, Oracle and affiliated vendors for the Solaris and database landscapes.
- Managed the Cognizant Academy infrastructures at the Kolkata and Hyderabad locations.
- Identifying, reviewing, and reporting of resource utilization of the existing IT infrastructure thus enabling optimization of the IT landscape.
- Planning and execution of V2V and P2V migration of application and database servers.
- Documentation and subsequent version control of relevant documents using Confluence.
- Problem management and driving RCA initiatives.
Education
Bachelor of Technology - Electrical Engineering
West Bengal University of Technology
Kolkata 04.2001 -
Skills
Oracle DBA
Cloud Computing
IT Service Delivery
IT Service Management
IT Operations Management
End User Computing and Service Desk Management
Team Management
Performance Management
Certification
SAA-C03 - AWS Certified Solutions Architect - Associate
Timeline
Manager - North America Oracle Business Line
Capgemini
02.2023 - Current
Asscoiate Manager - IT Operations
Accenture Services Pvt.Ltd
07.2013 - 06.2022
Technical Lead
Cognizant Technology Solutions
02.2007 - 07.2013
Bachelor of Technology - Electrical Engineering
West Bengal University of Technology
04.2001 -
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteOn-SiteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsFlexible work hoursSoftware
SQL Developer
SPLUNK
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