Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Preference
Software
OperationsManager
Ranadeep Dhar

Ranadeep Dhar

Manager - IT Infrastructure Operations and Service Delivery
Bengaluru

Summary

Accomplished IT leader with a proven track record at Capgemini, specializing in Oracle DBA and team management. Expert in driving automation, enhancing service delivery, and managing large-scale migrations to cloud environments. Achieved significant cost savings and improved customer satisfaction through strategic initiatives and effective resource management.

Overview

17
17
years of professional experience
5
5
Certifications

Work History

Manager - North America Oracle Business Line

Capgemini
02.2023 - Current
  • Infrastructure portfolio management comprising of Database, Middleware, Unix, Windows, backup and storage.
  • Driving Automation initiatives resulting in cost reduction for clients.
  • Involved in responding to RFPs and RFCs.
  • Service Delivery Management.
  • People Management.
  • Managing a global Managed Services team comprising of 70+ resources.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Asscoiate Manager - IT Operations

Accenture Services Pvt.Ltd
07.2013 - 06.2022
  • Involved as Database Tower Lead in charge of a database landscape consisting of 1000+ databases (Oracle, MySQL, MSSQL, DB2).
  • Responsible for planning and execution of activities like Oracle DB creation, Cloning, Patching, Upgrades and Migrations.
  • Responsible for regular monitoring of the entire DB landscape.
  • Responsible for planning and executing DB and application migration from on-prem to AWS.
  • Hands-on experience in services like EC2, S3, EBS, RDS, Aurora, DMS.
  • Responsible for Disaster Recovery Planning and Execution.
  • Responsible for ensuring smooth deliverables.
  • Drive Automation and Innovation initiatives.
  • Finance Planning to give cost effective solutions to clients.
  • Key stakeholder in ITSM process compliance and responsible for major incident/event management, problem management and driving RCAs.
  • Involved in vendor management on behalf of client with respect to product licensing and EOL support contract.

Technical Lead

Cognizant Technology Solutions
02.2007 - 07.2013
  • Database and Unix administration servers deployed at Cognizant datacenters.
  • Vendor Management - Responsible for managing service orders with Sun Microsystems, Oracle and affiliated vendors for the Solaris and database landscapes.
  • Managed the Cognizant Academy infrastructures at the Kolkata and Hyderabad locations.
  • Identifying, reviewing, and reporting of resource utilization of the existing IT infrastructure thus enabling optimization of the IT landscape.
  • Planning and execution of V2V and P2V migration of application and database servers.
  • Documentation and subsequent version control of relevant documents using Confluence.
  • Problem management and driving RCA initiatives.

Education

Bachelor of Technology - Electrical Engineering

West Bengal University of Technology
Kolkata
04.2001 -

Skills

Oracle DBA

Certification

SAA-C03 - AWS Certified Solutions Architect - Associate

Timeline

Manager - North America Oracle Business Line

Capgemini
02.2023 - Current

Asscoiate Manager - IT Operations

Accenture Services Pvt.Ltd
07.2013 - 06.2022

Technical Lead

Cognizant Technology Solutions
02.2007 - 07.2013

Bachelor of Technology - Electrical Engineering

West Bengal University of Technology
04.2001 -

Work Preference

Work Type

Full TimeContract Work

Location Preference

RemoteOn-SiteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPersonal development programsFlexible work hours

Software

Oracle Database

SQL Developer

SPLUNK

Service Now

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Ranadeep DharManager - IT Infrastructure Operations and Service Delivery